Opus has now built us 3 facilities since 2009. We can't say that each project has gone without a glitch. There has been glitches in each of them. The first project almost 7 years ago was probably more than they had expected in terms of scope. The project just kept growing and growing, and there were several tense moments throughout those 6 months. The second project on the West Coast in 2012 was riddled with zoning issues. The third and probably easiest in terms of scale was in our newest market and was dogged by accessibility. We received numerous street fines for the numerous trucks and work vehicles loaded in the access road. But throughout the entire process Opus were courteous, professional and always available to deal with the situation. They were diligent when it came to dealing with issues. We're not scared to make those tough calls. And lastly, the finished product is always top shelf. They are the only company we will use every time we grow into a new market. RJ has done a great job with his teams in each market we have retained their services. This may not be the perfect review but it is the truth and we think that is good enough.
- Approximate cost of services:
- $650,000.00
- Company Response
Hi! We apologize that this review was not responded to immediately (I have just found out that our internal e-mail link was not properly connected to our HomeStars account). You're right, it's not the most glowing (review) but we'll take it because, like you said, it's the truth.
We want all of our clients to understand that very rarely does a project go smoothly. There are always so many variables outside of our control, especially when dealing with Commercial Renovations and Commercial Buildings. What we hope that our clients value, as you do, is our commitment to outstanding quality, staying within budget and being on time, regardless of the obstacles we encounter. It is not always possible to achieve all three of those things all of the time, but we do our best and we thank you for acknowledging our diligence and workmanship. We thank you for your loyalty in having us as your exclusive Commercial Builder and Facility Project Management team across North America. We appreciate your business, your partnership and your trust in the work that we do.
Have a great weekend!
Sincerely,
Stacie