GTA Complete Wildlife Services Inc.

Pest & Animal Control
422-6021 Yonge Street North York ON M2M
Write a Review
Write a Review
HomeStars  >  Pest & Animal Control in North York  >  GTA Complete Wildlife Services Inc.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

93%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for GTA Complete Wildlife Services Inc.

Average customer rating:
9.6 10 (19 reviews)

Sort by

Joshua in Toronto
Joshua in Toronto
0 reviews Toronto, ON
10/10

Squirrel Removal from Attic

Alex and his partner did a fantastic job coming in the middle of the winter to remove squirrels from our attic and block the area the squirrels were getting in.

The squirrels were able to make a new hole and get back in after the winter thaw. Alex came again and at no cost removed the squirrels and patched up the area where they were getting in.

It has been 6 months since Alex addressed our squirrel issue and we have no further problems. I would highly recommend Alex.

Was this review helpful?
Donna in Scarborough
Donna in Scarborough
0 reviews Toronto, ON
10/10

Racoon Removal, Attic insulation

I cannot thank Alex & Ari enough for the EXCELLENT customer service they have provided my mother with "a racoon family living in her attic". They professionally handled this situation with extreme care and compassion. I would strongly recommend "GTA Complete Wildlife Services"!!!!!
Alex & Ari definitely rate 11 out of 10!

Thank you very, very much from Ella & Donna

Was this review helpful? Yes No
Private User
Private User
Private User reviews Toronto, ON
10/10

Professional work and great services

Money well spend. Thanks alex

I had raccoon and babies in my new house and I called this company for second time because they did a great job in my old house. Alex came same day and he solved the problem very professionally and he did everything that he said he would. The babies were in a very bad spot but he did everything he could and finally got them out. He had to crawl in a very tight space and crawl out of there. His my hero for getting rid of my problem. I recommend this company to anyone looking for great service and same day service.

Once again thank you alex for your great service

Was this review helpful? Yes No
Company Response

Hello. Thank you so much for the review. We were just doing our job. I'm glad the problem is fixed. Remember that we are only a phone call away.

Sergei,Toronto
Sergei,Toronto
5 reviews Mississauga, ON
2/10

Bad quality, impossible to get hold of. Warranty not provided.

In December of 2017 I had a raccoon breaking into a side attic of my house. The raccoon had ripped a cover from one of the vents, however I have managed to drive the raccoon away from the attic. I needed to raccoon-proof my 2 roof vents (one broken by raccoon and one still untouched but at danger of also being broken). A friend of mine used the GTA Complete Wildlife Services just a week prior to that and recommended me to call Alex. Alex did a great sales pitch over the phone and quoted a reasonable price for fixing the broken roof vent and raccoon-proofing the second vents - together for $160. This is a lower than usual price because Alex did not need to install the one-way trap door and be responsible for driving away the raccoon. The next morning (Dec 11th) Alex and another (much older) gentleman have shown up and were in-and-out within an hour swiftly taking cash and leaving me with a 5 year warranty paper. No safety ropes were used and all the work was done by the older gentleman in a great rush.

This was where the reality check had started. Unlike most of Alex's customers, I did have a direct view of the vents from my windows and did not have to trust the sales pitch to see the results. The work was done in such a haste that the screws were attached without removing newspaper that was taped to the broken vent to verify that the raccoon did not re-enter the attic (see the photos below). The broken vent cover was simply dropped into its place and not attached to anything and ready for a next raccoon or other animal to simply lift it. But even worse - it did not provide any ventilation for the attic since there was no air gap between the roof and the cover. Not having air gap increases humidity in the attic and can lead to much worse consequences for the attic than raccoon.

From the photos you can see the difference in the gap and how it affected the snow - where the good vent had a gap, it provided ventilation and snow did not build up. Where there was no gap, snow immediately covered the vent. You can also see a piece of newspaper being screwed into the roof - a stylish signature of Alex's team.

Now the worst part of this ordeal was communicating with Alex. I have discovered the issues with installation the very next day (Dec 12th) after the work was done by Alex and his companion. It took me a week of calling, leaving voice messages and texting Alex before I managed to get hold of him. He would either not pick up the phone or (when I called from a different phone number) tell me that he is very busy and would call me back later (which he never did). Finally, I managed to get hold of him on Dec 18th and explained the situation. Alex asked me to send him photos, which I did the same day (the first three photos below). Three more days passed without Alex getting back to me. On Dec 21st I called Alex and he texted me promising to call back and never did.

Few more weeks of chasing Alex and he has agreed to re-install the broken vent when I buy it.

Alex's messages were getting increasingly rude, eventually he texted me this: "you have not been polite or nice about this hole (Alex's grammar) situation for me to consider fixing it for free".

At this point I had enough of chasing done and even more importantly had zero confidence that Alex would do a half decent job fixing it. I have sent him a message that he is fired from this job.

An additional important detail: a friend of mine (R from Brampton) had a raccoon re-entering his home few weeks after Alex "fixed" the vents. Needless to say he had no luck getting hold of Alex to provide warranty.

UPDATE (19 Feb 2018):
Alex had time to provide a response to this review, however did not have time to comment on the facts or the photos. Grammar has nothing to do with this review or work performed. Warping facts does. Alex did not argue any of the facts or photos, however focused on imagined discrimination instead. I have added a screenshot of Alex's text message to prove that Alex is not admitting the truth even about his grammar.

Was this review helpful?
Company Response

PLEASE READ. PLEASE READ.

I agreed to fix the problem even though it wasn't my fault but he refused it. I have proof.

Hello to all who is reading this review.
I have all of our recorded conversation to show you that we did nothing wrong, but I don't wanna take your time. But I will tell you this to decide.

To my client, I wish you the best in life. I sincerely do.
But I'm sorry to say that your discrimination and prejudice is not called for. You are lying again but this time to everyone and not just me.

If I can push your attention to 2 details of my clients so called story of what happened you'll realize what personality my client had and what I had to deal with.

1. "Alex and another ( MUCH OLDER ) gentle man"
He is our field supervisor and his 41 :)
Besides what does that matter to him?
I smell discrimination here. That says a lot about someone, doesn't it people?

2. "You have not been nice about this hole situation
( ALEX'S GRAMMAR )"
I did spell it right, (whole) but I don't know what his saying. But even if I did, it's so low of someone to wanna put me down because of a spelling mistake. Feel a hint of discrimination again.

If you read our other reviews you'll see that we have tried our best to be the best our clients expect.

Private User
Private User
Private User reviews Toronto, ON
10/10

Knowledgable, Thorough, and Friendly

I enthusiastically recommend GTA. Alex and his partner came quickly and were very thorough in their inspections. You could tell they really wanted to solve our problem. They knew a lot and carefully explained everything to us. They were very friendly and helpful. Really nice guys.

Was this review helpful? Yes No
Company Response

Thank you so much for your kind words
We are happy that we were able to have completed your job
We are and will always be just a phone call away if you need us

Chris in Toronto
Chris in Toronto
0 reviews Toronto, ON
10/10

Wildlife Removal

I called Alex about removal of raccoons in my mother in laws attic. Alex was prompt, professional and all around friendly. Alex patiently provided me an explanation of all options. When I needed Alex to come back and do more work, he did so again promptly and professionally. When I wasn’t able to meet him to make payment, he was kind enough to come to me. I would recommend Alex any day.

Was this review helpful? Yes No
Company Response

Hi Chris. Thank you so much for all the kind words. I'm very happy we were able to meet your satisfaction. You were amazing yourself. I will gladly work with you in the future should you need it. God bless

Private User
Private User
Private User reviews Toronto, ON
10/10

Raccoon Removal in Brooklin, ON

We received a referral for this company from a good friend after we'd noticed a raccoon had made his way into our house; I was immediately impressed by how accommodating and professional they were. They were extremely punctual and provided a very thorough video analysis to illustrate the extent of the work involved. They didn't force or push anything and gave exceptional service. They were in and out within a day and even brought me a cup of coffee!

A+++. Good luck finding anybody better out there.

Was this review helpful? Yes No
Company Response

Hi Chris, you are the best. I loved your positive energy. I was so happy and comfortable doing your job. Clients like you are our extended family. I am always and always a phone call away from doing what ever I can for you. God bless you and your beautiful family.

Private User
Private User
Private User reviews Toronto, ON
10/10

Fixed Racoon problem

Alex is friendly and very efficient and amazing. His work is very neat and professional plus very punctual. I would highly recommend this company plus Alex. Thank you once again.

Was this review helpful? Yes No
Company Response

Hi thank you again for choosing our company. It was our pleasure to have been able to do your work. I received your text that you said no more raccoons thank you Alex, it was the best text I got all day. I'm very happy that most times we can get rid of the problem right on the same day. It was pleasure meeting you and if you have any questions please feel free to give us a call thank you again cheers.

Private User
Private User
Private User reviews Toronto, ON
10/10

Proofing deck from Racoons

Alex was amazing from the time we called this company. We had many other quotes which were cheaper but went with him due to the great reviews we read. he fully lived up to those. He was very thorough with his work, sent us pictures of what he had done and is very well qualified. He kept his appointments. He is very cheerful with a constant smile on his face. The fact that he loves what he does gave amazing results! Keep up the great work Alex and always be passionate about what you do!! I would definitely recommend him.

Was this review helpful? Yes No
Company Response

Hi. It was my pleasure to do the work. It means the world to our company to know that we have exceeded our clients expectations. We appreciate you taking your time to write a beautiful review about us. With the work we have done for you you will never have an animal issue at your house anymore, but if your friends and family need us we will always be there to help them out. Thank you so much again for choosing our company.

Private User
Private User
Private User reviews Toronto, ON
10/10

Raccoon removal from roof

Alex showed up within the hour and was a fearless warrior taking this raccoon away from my roof quickly. He was very knowledgable of the raccoons habits and showed compassion for the animal in its capture and trapping

Was this review helpful? Yes No
Company Response

Hi. Live raccoon trapping is hard, but I had to use every bit of experience I've had to capture the animal quickly because of your daughter being afraid of the raccoon being on the roof. Warrior? I've never been called that but i'll take it :)
Overall I'm happy that we got the job done to your liking and thank you for choosing our company and we are just a phone call away

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.