ADT Security Services Canada, Inc.

Alarm Systems
EDMONTON AB T5A 0P7
Write a Review
Write a Review
HomeStars  >  Alarm Systems in Edmonton  >  ADT Security Services Canada, Inc.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

18%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for ADT Security Services Canada, Inc.

Average customer rating:
2.7 10 (3 reviews)

Sort by

Private User
Private User
1 review Edmonton, AB
0/10

Poor customer service

Don't chose ADT. Period. They don't seem to have any interest in providing positive customer support. We've had an issue with our alarm panel beeping incessantly due to low batteries in the sensors, but there is no way to shut the beeping off. Invariably it happens at night, and while you can "Pause" the beeping for a few hours, it's not enough to allow you to sleep through the night. The beeping returns every four hours. We were told that we could buy an upgraded panel to gain the option of not hearing these low battery alarms at night, and to have the option to turn off the low battery alarms for more than four hours. This seems ridiculous to me that they wouldn't have those most basic features on every panel. I've contacted the company several times to ask for information about a different panel and they never get back to me. We'll be cancelling our service as soon as we've set up with a new company.

Was this review helpful?
Private User
Private User
1 review Edmonton, AB
0/10

ABSOLUTELY HORRENDOUS SERVICE

Do not give one thought in getting your Security System and/or monitoring from this company OR you will pay dearly. There are too many great companies to choose from than taking your chances with ADT. They provided monitoring service at it's worst.

Was this review helpful?
Markus Thormann in Edmonton
Markus Thormann in Edmonton
3 reviews Edmonton, AB

First Review

8/10

Alarm system installation

We recently switched to ADT for our alarm protection service after having received poor service from another major alarm system provider. ADT was very efficient in scheduling an appointment, explaining the service package, and having us switched over to their system. No issues so far. We highly recommend ADT!

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.