The Blind and Shutter Outlet

Windows & Doors Installation & Service
VAUGHAN ON L6A0Y3
Write a Review
Write a Review
HomeStars  >  Windows & Doors Installation & Service in Vaughan  >  The Blind and Shutter Outlet
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

33%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for The Blind and Shutter Outlet

Average customer rating:
3.6 10 (38 reviews)

Sort by

barney in Vaughan
barney in Vaughan
1 review Vaughan, ON
10/10

window coverings

I have used this company for over 25 years, and with three new houses. I have recommended them highly to friends, neighbours, even colleagues at work, who have also been amazed by the quality of the window coverings, amazing prices, and the professionalism of the owner, John, salespeople including Paul, installers, and also John's secretary, Angelina. I have now bought my retirement home, and they are travelling to Midland to install my blinds and shutters.

Was this review helpful?
Private User
Private User
1 review Vaughan, ON
10/10

Zebra blinds

Very happy with my blinds! Great customer service and very reasonable prices. My house looks so pretty now with my zebra blinds! Would definitly recommend to anyone looking for blinds and shutters!

Was this review helpful?
Hcsnoopy in Toronto
Hcsnoopy in Toronto
1 review Richmond Hill, ON
2/10

Do Not Purchase

No one answers the phone & you will be hung up on waiting. The installation service is extremely poor. It takes forever to follow up to get installation. Go elsewhere. Not worth the savings. My husband failed to check reviews on VinylTek/Blind & Shutter Outlet in Brampton. BBB score is F.

Was this review helpful?
Private User
Private User
1 review Toronto, ON
0/10

Worst Blind and shutter company

This is actually the worst company I've ever dealt with before. They kept calling and calling me to place an order after i got a quote and i finally decided to go with them as i did not have much time to look around at options. I told the Sale Rep Bruno that i needed them at least in 2 weeks he said i would have them before that .. i ended up getting them a month later with also one called installation date they said it wasn't ready still. The blinds finally arrived a month late and The installer did the WORST JOB ever. he did not take any of my old borders off the window and screwed everything on top where it caused the frame for the new shutters to twist , the screws were all sticking out from the sides . THE SHUTTERS ITSELF were GARBAGE QAULITY. the rod to open and close the blinds keeps popping out of place , the side clips keep falling off . i called back and got no answer or call back as i was promised and still waiting. i honestly would never recommend this company to anyone.

Was this review helpful?
Private User
Private User
1 review Whitby, ON
1/10

They never call you back or follow through..

So I purchased a bunch of shutters from these guys, they did the all the windows except one window. I called and left messages with the sales rep and company repeatedly but they never call you back. I wish I looked at their Homestars reviews before signing up with them.

I don't recommend them. Even if they're cheap, it's not worth taking the risk.

Was this review helpful?
Private User
Private User
1 review Vaughan, ON
0/10

Terrible company with even worse customer service.

Do yourself a favor and do not go with this company ignore the cheap price the quality of the blinds are terrible and the customer service is even worse stay clear of this company I had a very bad experience with them it has been 3 months and still my blinds are not been installed they use a company to answer the phones and they bounce you around and you can never get ahold of the actual employees they use third-party companies to manufacture their blinds and third-party installers to install them it's a terrible organization and I would not recommend them to anyone.

Was this review helpful?
Private User
Private User
1 review Toronto, ON
0/10

Do NOT USE THIS COMPANY! COMPLETE FRAUDS!!!

We purchased blinds for our home in May 2016 and within a matter of weeks, a few of our blinds broke. It stipulates on the back of their contract that there is a lifetime warranty with their products but it is absolutely worthless. I have called over 50 times, and each time, the receptionist bounces me around or gives excuses. I have left voice mail messages and written letters but they are in no way responding to my requests. They will take your money but will do no follow-up should you need them. DO NOT USE THEIR SERVICES.

Was this review helpful?
Private User
Private User
1 review Vaughan, ON
0/10

Shutters

Please DO NOT use this company. I've had 8 cancellations with the majority of them no shows and no calls. I've had to call them and when/if they responded, they had nothing but excuses. Diane in accounting came on the phone and said she was customer service. I found out she's just in accounting. She Was full of excuses and never came through. Dave is horrible. They measured 4! Times and all times blinds were wrong sizes. I have been waiting for 3 months to get these shutters installed to no avail! They refuse to allow me to speak to the boss saying that's what they are there for and that he doesn't have time!
The amount of work time I've lost is unbelievable and I can't take the stress any longer... They talk badly about each other to me every time I call! It's just ridiculous.

Was this review helpful?
BAD CUSTOMER SERVICE in
BAD CUSTOMER SERVICE in
1 review Vaughan, ON
0/10

CALIFORNIA SHUTTERS

great at calling you back and installing but plan on getting no customer service at all, no return calls, when something needs repair. Customer service is CRAP!!!. had blinds installed Dec 2016 and it is now almost June 2017 placed over 10 phone calls and no one calls back to get a repair done. They dont mind taking your money. would never recommend to anyone which is too bad cause they have lost a lot of potential clients in my area

Was this review helpful?
Vivek in Toronto
Vivek in Toronto
1 review Toronto, ON
2/10

Blinds installation - unprofessional and unreliable

I booked my blinds from this company. On the day of measurements and quotation, the agent said the manufacturing and installation will take 3 weeks from the day of booking. It's now been 2 months and the installation is not finished. They rescheduled to complete the job but the installer never showed up. Now they are rescheduling for next week and I cannot be available all the time to cater their mistake.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.