Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA

We had a great overall experience with Ideal Stairs from beginning to end. It was a major project to upgrade the stairs and hardwood for our entire townhouse which includes 3 flights of stairs and approx 1200 sq.ft of flooring. We arranged an in-house consultation and received a detailed estimate right away. For a reno this big, we wanted to ensure we went with a company that was reliable, reputable and reasonably priced. Originally the job was scheduled to begin at the end of the month, but they managed to accommodate us 3 weeks earlier which was great considering that other companies are easily booked into the summer or can’t start for several weeks. We were advised that the job would take 2.5-3 weeks to complete, and they definitely delivered on time. You could see the substantial progress they made after every day. Once the team started they worked quickly and very efficiently and always made sure to clean up after they were finished. Any working materials or tools were always stored away safely. This was extremely important because we stayed in the house despite construction on 3 levels, so this made everyday living for a couple weeks still manageable for us. Throughout the project, we made some custom requests and even changed our mind about the style of posts/pickets we wanted. We also had to redo some of the staining at the beginning to ensure the colour match to the hardwood flooring was just right. The team accommodated our requests without hesitation and seamlessly made the changes we asked for. Rajan, who manages the work crew, followed up with us everyday for scheduling and status updates so we were always aware of who was coming and what the objectives of the day were. He also checked in at the end of the day to ensure we were satisfied and pleased with what was done that day. The outcome of the stairs and flooring are beautiful and modern. After the job was done they even sent over a team of cleaners to thoroughly clean the entire house - we are so appreciative of this extended and considerate service. The management team and work crew are professional, courteous, and responsive and we definitely recommend their services to anyone who wants their job done timely and properly. We're grateful for their efforts and commitment to this project.