From an estimate (given to our contractor) of $400 for a gas range connection we asked, we ended up paying them $716. We got into a bad situation when our contractor didn't pay them for the work they did at our townhouse and we ended up paying them the money owing.
Since this was one part of the project - gas line to range, second was to the exterior for a BBQ connection that required a change of pressure valves by Fortis, they would have to come back complete the work.
When my wife went across to pay them, the estimate they gave for the second stage was $850 (400 parts and rest labour).
Matt was the first tech' and had said that the next install won't take that long as he'd done most of the prep. Well, Tyler was the tech for the next phase and he felt a lot more should have been completed by the first tech. He had to have someone from the shop run him parts and had to come by the next day to complete the job.
I had asked them to install the gas conversion kit on my BBQ and was totally prepared to pay for the labour involved.
You can imagine my surprise when we got the invoice - it was $1606!!
When we pointed out the difference, the office staff first waffled and said that was the cost. We pointed out charges that were unreasonable, they came back with approx. $1400. We asked for the owner/manager to talk to us. Instead, they mailed out a demand notice!!!
We paid them off - NEVER AGAIN!! I should have read the reviews here before engaging them!!!
Thanks a lot R&B - I'm willing to pay for services I ask for but I also expect ethical business practices!