I called Pat the day after my hot water tank leaked all over the crawlspace floor. As a first time homeowner, I didn't know what my options were for replacing the tank but Pat was helpful and gave me a rundown of my options. He then came and replaced the tank the same afternoon, and even looked into whether the tank was covered under warranty. He made sure my floors were covered before moving the old tank out and even cleaned up afterwards. Pat even followed up with me the next day to make sure everything was working properly. I've dealt with other contractors for a renovation we did in the past year, and Pat and his company is definitely the most professional I've come across.