Don't know how to do 0 stars or I would. Product (rental water heater) is fine, everything else dismal. Since my previous company was switch to Sandpiper I have gasped the following happen:
They didn't send made a paper bill for 3 billing periods but claimed they did.
When I switched to billing automatically to a credit card they took it upon themselves to bill for one month instead of bi-monthly
I received a call from a telephone marketing company saying they were Sandpiper and I had to call urgently about my Sandpiper water heater rental. I know the number was fake, when I called Sandpiper to ask how that company got my information they had no clue and didn't seem too concerned.
They called to book a maintence check on the unit and I had to agree to have their rep, discuss other products. I was told I had to agree to this when I told them I was not interested in "other product". The rep on the phone hung up on me. When I tried to call back I was put on hold and then the pretaped voice said leave a message and someone would call back. Neat trick because you need a code to do that.
I think the maintenance check is just a cover for making a sales call since the can't go door to door any more.
Pretty sick of the whole company.
- Approximate cost of services:
- $29.00