Anyone reading this, DO NOT upgrade your tank if they are calling you to do so. I have been a customer for several years as the house I bought had a Sandpiper water heater already installed when I moved in. Fast forward years of paying for a service and multiple calls to have my tank upgraded I finally booked an appointment with them. When the high pressure sales associate came over not only did he talk over me and not answer direct questions, he almost had me sign another ridiculous lengthy contract when something just didn't feel right. When I said I needed the weekend to think about it he was very surprised but let agreed and left. Well long story short, after multiple calls to their office my husband and I realized we had been paying for the last couple of years FOR NOTHING. They just kept billing us and we just kept paying. We demanded our money back for the last few years and they said it was up to us to cancel when our term was up and they would not be refunding anything. This is ironic because every time they called me to book an appointment to upgrade I would ask them when our term was up and they would always dance around the question. I asked for my contract, was told it would be sent to me via email, and nothing ever did come. Finally after speaking to the manager he advised he would not be sending us the contract, really? I have no idea what they have in their contracts that they don't want people to see but as far as I am concerned this company operates unethically, unreasonably and without a doubt are definitely billing other people who don't know any better. I could not believe my ears when they told me I had been paying for nothing. To anyone reading this, Go to home depot, buy a water tank for $500 and get someone to install it for $100. Sandpiper Energy Solutions, Shame on you!
- Approximate cost of services:
- $500.00