Buona Furniture

Furniture
6600 Dixie Road #2 Mississauga ON L5T 2Y2
Write a Review
Write a Review
Website
HomeStars  >  Furniture in Mississauga  >  Buona Furniture
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

72%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Buona Furniture

Average customer rating:
7.7 10 (13 reviews)

Sort by

susi in Mississauga
susi in Mississauga
1 review Mississauga, ON
3/10

The sectional

Worst experience I’ve ever encountered ordering a custom sectional. We ordered the sectional in November and were told it would take 6 weeks. That didn’t happen. We got it in March only to find out they configured it wrong. They had to take back the incorrect peice. Than 4 weeks later we were told the peice is a slightly different shade of grey than our original sofa, we went back and forth for another month and than was told it’s actually not any different. They dropped it off at the end of April, but there was a tear at the back and the sofa cushion overhangs the section by over 2 inches. Just such a bad experience. After more back and forth the owner agreed to send someone to stitch up the sofa but nothing can be done about the overhang. what a nightmare, the overall experience has been such an inconvenience.

Was this review helpful?
LuciaS in Mississauga
LuciaS in Mississauga
1 review Mississauga, ON
10/10

custom sectional

I bought a sectional from Buona furniture (Mississauga location) in April, it was a custom order so it arrived last week. They offer a lot of custom options for seating. The model i liked was in leather, however i am not a fan of leather so i ordered one in fabric instead. I had about 50 fabric options to choose from. The sectional is beautiful and comfy. I would definitely recommend this store as i am very satisfied with my item and the entire sales experience. The wait time was a bit long but totally worth it !

Was this review helpful?
Jack in Toronto
Jack in Toronto
1 review Toronto, ON
10/10

excellent service and products

I bought a leather bed on buona furniture Richmond Hills location. And they help you to find the best product that is perfect for you. and follow up of with your orders. Appreciate for the help.

1 of 1 people found this review helpful.
Was this review helpful?
Jo in Toronto
Jo in Toronto
1 review Toronto, ON
0/10

We Were Sold a Defective Leather "Milano" Sectional Sofa

Buona Furniture (Richmond Hill location) delivered to us on June 1st 2016 a defective white leather sectional. The paint started to fade on certain areas of the couch after a few weeks. We first noticed the fading June 20th 2016.

When we made them aware of it, they sent out an employee to inspect the couch. He verbally said it was a manufacturers defect in the painting of the leather. We waited for weeks to hear if we were going to get a replacement and were told various excuses.

Brian, from Buona said they would be willing to repaint the leather, but not replace the couch. He basically blamed us for wearing out the couch after just a few weeks and said by repainting it he would be doing us a favour.

When the movers came to take the couch back to "repaint" it, I tried to have them sign an agreement to what was going to be done. They took a picture and sent it to Brian, who told them not to sign it. He then said the couch was only going to be evaluated, and "we'll take it from there". He refused to answer whether he was going to fix the couch or not.

We declined to have the couch removed and again wanted a replacement. We had our own paid evaluator from Furniture Medic come and assess what was wrong with the paint. He put in writing that it was a manufacturers defect. We sent the document to Buona and called and spoke to Brian and he did nothing about the situation.

We then wrote about the defective product and the terrible customer service to the Better Business Bureau, and it took 22 days for Buona to respond to the complaint. They said they were "working on it" and that we had put a "hole" in the couch. It is now Aug 31st 2016 and Buona has not been in contact with us all month.

Buona is a disreputable and untruthful company. We regret doing business with them and are now pursuing other options in order to get our money back.

4 of 4 people found this review helpful.
Was this review helpful?
Andy from Toronto
Andy from Toronto
1 review Toronto, ON
10/10

Custom sofa

I recently bought, and customized a sofa from Buona Furnitures downtown location. Star, the sales rep i worked with was extremely helpful and helped me choose the fabric and style of my new sofa, they even changed the size so it ft on the wall i wanted it on! The wait time was only 3 weeks since it was made in canada and i couldnt be happier. service was great, product is beautiful and exactly what i wanted and it was brought up to my apartment and set up exactly where i wanted it! easy to say: 10 out of 10 on every aspect of my experience with this company!

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Buona Furniture

Buona Furniture is a Canadian company that specializes in retail sales of contemporary furniture in a range of different styles and designs. The business features three locations, and three dynamic showroom spanning more than 40,000 square feet, and every effort is made to help customers create a unique and elegant environment within their own home. The models of furniture that are brought into the showroom are different from most product lines, and they are continually being updated to provide a range of choices for everyone who walks inside. Buona Furniture in toronto features choices for the living room, dining room, bedroom, as well as a range of accessories that enhance all areas of the home.

Buona Furniture has a direct relationship with the factory that makes the furniture, meaning it is possible to customize many different pieces. Customization is usually possible in the areas of colour, material, shape and size, meaning it can be made to suit customer space and tastes, rather than customers having to search to find what they need. Since furniture is such a major purchase in the home and so many homeowners are looking for something different, trying a dealer like Buona Furniture is the ultimate in contemporary and stylish furniture for any type of home.
Furniture Store Toronto

CATEGORIES
Furniture
PRODUCTS
dining tables and chairs//sofa//sectional//recliners //coffee table //modern bedroom set //home office furniture mattress //tv stand //leather bed //recliners //kid bed //bookcase //art //rug
BRANDS
DUPEN //ALF //CAMELGROUP //MUEBLES //ASHLEY FURNITURE //HOMELEGANCE //SEALY
STYLES
Contemporary //Modern //Classic
SPECIALITIES
customized sofa//sectional and leather bed //modern furniture collection
WEBSITE
http://www.buonafurniture.ca
YEAR ESTABLISHED
2012
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
MasterCard/Visa/Cash/Interact/Money order/PayPal
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1-YEAR MANUFACTORY WARRANTY
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.