Certa Pro Painters Of Ottawa

Paint & Wallpaper Contractors
1320 Carling Ave Ottawa ON K1Z 7K8
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Private User
Private User
Private User reviews Ottawa, ON

No accountability

Initial meeting was great. Very professional, detailed estimate. Painters were punctual, polite and called at the end of each day to update us on the progress of the job. After the second day, the painter would complain on how much work this large empty house was...
Unfortunately, the job was sloppy to say the least. There were paint splatters on the hardwood floor and tile in EVERY ROOM as well as on cabinets, counters and toilets. They did not paint close enough to the electrical outlets and you could still see the previous color underneath. They pulled a bit too hard on the toilet when painting behind which caused a leak in our basement (they knew about it since they had put a rag down, but never told us about it) We did not know about any of this since we do not currently live in this house. We found cigaret buts in the toilet which means that they were smoking in the house.
When we told the company about this, they offered to send the same painters back to do what they called "touch ups". By the time that we got their reply (a few days later) we had already taken a day off work to do the touch ups, fix the toilet and scrape the paint off the floors. Now after two months of us inquiring on how we could be compensated, we get a new invoice with a mere $100 off of our bill... Insulting to say the lease. Based on the lack of accountability, I cannot recommend or trust this company!

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Company Response

Hello, thank you for taking the time to write a review. We are sorry we could not meet your expectations. We hope that we can work with you in the future and deliver an extraordinary experience!