If i could give this company 0 stars I would. They are extremely unorganized and unprofessional. I am never one to review a company but in this case it is necessary. Originally, we dealt with Lowina about our move from Toronto to Kelowna. She was very helpful, determined and beyond lovely. Our issues began when the movers came to pick our things up, they scratched up our walls and floors. We were then told we would have the weight of our items by that evening. This was a untrue. After emailing multiple times inquiring about the status and amount of our bill, we recieved our quote 10 days later. After finally being quoted, they expected payment by the next day in order for them to deliver on the date we had originally planned. When we inquired about the damages to my apartment, i dealt with Anna who was extremely rude. She would not let me speak, and when I finally got the chance to express all of my concerns she responded with “Are you done?” And then hung up.
To say I am unimpressed is an understatement. I have never dealt with such a disorganized and rude individual.
After our things finally got delivered, we were left with one extra box with valuable family heirlooms that did not belong to us, I emailed the company to let them know, and they said they would pick it up on a certain evening. I stayed in all day expecting a phone call expressing they would be here soon, and nothing. I still haven’t recieved a response or a planned appointment for this other customer to recieve their things.
In a cross country move like mine, it is always stressful, but Mid West Moving Company was by far the most stressful part of my move (and I moved with 4 animals that don’t get along).
I do not recommend moving with is company.
- Approximate cost of services:
- $2,480.00