First time user of GotJunk service & I must say I am pleased with everything as the two young were polite & professional from the beginning. They called twice to keep me posted that they were on their way as they were delayed a bit. They had a challenging job to move a couch from the an appartment door & took them to be creative to get the job done but they were still calm & very focused. It took them a bit longer but they were determined the job done. Overall, I am pleased with everything & will definitely use your service & recommend it to other friends.