Am Group Of Companies

Windows & Doors Installation & Service
London ON N6L 1A4
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Reviews for Am Group Of Companies

Average customer rating:
8.8 10 (359 reviews)

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Me1 in Peace River E
Me1 in Peace River E
1 review Simcoe County, ON
10/10

Best roofing company!!

This is the best company i have ever dealt with. From the office staff to Andre. They are fantastic, prompt, and awesome... if i could rate higher than 10 stars i definitely would!!! Thanks guys and gals... my roof looks amazing

Approximate cost of services:
$10,000.00
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Company Response

Thank you very much for taking the time and sharing your experience with AM Roofing.

YourValuedCustomer in Collingwood
YourValuedCustomer in Collingwood
1 review Collingwood, ON
0/10

Replacement of defective shingles - entire roof

It has been 30 days since this job was completed and I am still waiting for my written warranty. Despite having sent two emails regarding this, there has been no response from AM Roofing. However, considering the troubled history of this job, this silence comes as no surprise.

There were several significant issues with this installation:

The job was originally done in May 2015, and we promptly paid the $2,300 invoice. But, by mid-November the shingles (Owens Corning Oakridge) were already splitting, cracking, and degranulating. Many shingles were also broken or frayed at the edges, with the fibreglass visibly showing.

I emailed AM Roofing about this on Nov. 11, but did not receive a response. I then sent a fax on Dec. 10. Finally, on Dec. 14, the General Manager of Simcoe/Bluewater emailed back saying that he would be "on site this week to take a look".

Exactly one month later (Jan. 11), the General Manager replied, saying "it appears that it is just select shingles... What we will have to do is replace the shingles that are damaged." This answer was clearly disappointing, as I knew from my own inspection that the shingle deterioration was occurring across the *entire* south side of the roof — not just on select shingles.

I waited until spring, but received no further response or follow-up from AM Roofing before then. So, I emailed again on May 9, along with photos of 30 individual instances of degrading shingles to prove that all of them needed replacement (a clear case of a defective product). An employee came to the house to meet with me and re-inspect the roof. He was friendly and seemed genuinely interested in helping to resolve the situation.

On June 14, 2016 I received an email from AM Roofing, saying that Owens Corning were going to warranty the work required to redo the roof (as one would expect). I elected to upgrade the model of shingle to Owens Corning TruDefinition Duration (upgrade cost: $170). My hope was that the upgraded shingles would not prove to be defective.

When the roof was re-shingled, the crew were friendly, but they cut corners by not installing the underlayment properly, as follows:

1. The underlayment was not placed under the drip edge along the rake (the side of the roof). Instead, AM Roofing put the underlayment either beside, or on top of the drip edge. The rake drip edge should have been removed, the underlayment properly positioned underneath, and then the drip edge secured on top of it (the industry standard method, and what AM Roofing did the previous year).

2. On one side of the roof, one of the workers was planning to leave a 6" wide vertical strip of exposed roof deck between the underlayment and the rake. Luckily, I was outside having a look at the job's progress and questioned this. The roofer claimed that his strip of "starter" shingles (on top of the bare roof deck strip) was "the same" as having underlayment in that area. I disagreed, and he offered to remove some shingles that he had already installed in order to lay a patch strip of underlayment in that area. He was friendly about it, but this patch job should not have been happening.

3. On the opposite side of the roof, the underlayment had a *very* frayed, and blackened, appearance (suggesting that area of the underlayment was from the end, or beginning, of the roll). That frayed edge should have been cleanly cut off, and then secured *underneath* the rake drip edge; this unsecured, frayed edge will not be holding back any water, and as a result the roof deck could prematurely rot in that area because of this improper installation.

If you have read this far, you might remember that this was the second time this roof had been done by AM Roofing. After the job was complete, the crew foreman pointed out that they installed new WeatherPRO 50 vents, and mentioned that they were better than what was on the roof previously. This was good to know, however it was that exact model which was supposed to be installed the previous year. "WeatherPRO 50" was clearly indicated on the previous year's work order, and that is what we paid for at that time. I emailed AM Roofing to explain why they would originally install a product that was so clearly different than what was in the work order, but they did not respond.

The unfortunate experience of dealing with this company got even worse when the construction debris was picked up the next day. When AM Roofing's employee arrived, I thanked him for coming to remove the garbage, and my wife asked him whether he would like us to move our vehicles off the driveway so that he could then move the AM Roofing truck to the back of the driveway where the debris was located. He said that would not be necessary.

I then left the house, and my wife went to work in the backyard. When I returned a few hours later, I discovered that countless new, and highly visible, scratches were now on the driveway. Some of them are deep enough to be felt by your finger. The scratches begin where AM Roofing's debris pile was located, and travel down the length of the driveway before curving to the east side where AM Roofing's truck was located. This path of scratches is over 50 feet long, and 4 feet wide.

These scratches could only have been made by numerous sharp objects, such as nails. I will assume that AM Roofing's employee dragged a heavy stack of old shingles, with nails still embedded, all the way down our driveway. This is not the way a company should be treating its customer's property, and it directly contradicts the note in AM Roofing's work order which says, "Extra care during removal process."

Before these scratches were made, our driveway had significant curb appeal. It is (was) a concrete driveway in great condition. With these scratches, that curb appeal has been destroyed. We now must go to the expense of trying to remedy the appearance of the driveway. This will involve special equipment rentals and purchases, and/or hiring a concrete repair service, in addition to considerable time investment.

With this unanticipated expense caused by AM Roofing's negligence in mind, I wrote yet another (unanswered) email to them, stating that it would be appropriate to cancel their scheduled $170 shingle-upgrade invoice (as mentioned above), and instead deliver to us a signed warranty for our records.

It has been almost a month since my email was sent, and our warranty still has not arrived. We need that warranty, because as mentioned above, the underlayment was not installed properly, and as a result AM Roofing might have to return sooner rather than later to redo the job yet again.

Approximate cost of services:
$2,300.00
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Company Response

Thank you for the review. Customer satisfaction is our priority, and we always working on improving our service.

Denise in Guelph
Denise in Guelph
1 review Guelph, ON
10/10

New Roof

We needed a new roof and called AM Roofing to get a quote. Larry was very prompt in showing up to have a look and go over what we needed. Because we had a leak we were impressed that Larry got up on the roof before he left and caulked around the leak in case it rained before the roof got fixed. Rose called a week later and said they were ready to get it done and the crew got to work, on one of the hottest days this summer! Great bunch of guys and very quick to clean up afterwards. Got a call from Rose a week later to make sure we were satisfied with the work and the crew. Larry showed up the following day to do a final inspection. The AM team went above and beyond our expectations. The little extra's were a welcome surprise. Thanks to all of you!

Approximate cost of services:
$5,000.00
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Company Response

Thank you Denise for the review. We are happy you are satisfied with AM Roofing and your expectations were met.

Cynthia R.
Cynthia R.
1 review Gravenhurst, ON
10/10

House roof with Fiberglass shingles

I called and asked for the free estimate, Andre Glazer came out to see us. He was just fabulous! He went up and checked the roof out, then came in and sat down to explain it out to us and do the quote. Andre was very patient, explaining things I didn't understand, he took his time and treated us like a million dollar customer. Andre checked back with us a few times, to make sure things were being set up the way we wanted. I don't know how to express how wonderful it has been to deal with Andre, even when I called him, he was never in a hurry and dealt with any little thing I needed.
Their crew went right to work stripping the old roof off, Shingles were flying and it was off in no time. I went out to watch, and was so impressed at how fast they worked. From the ice & water shield to the little finishing pieces, everyone was very efficient in their jobs. When it came time to clean up, our gutters were cleaned, every scrap that escaped the tarps was picked up. They went over and over, with the magnet to make sure even the nails were gone. The roof looks amazing!

Approximate cost of services:
$4,700.00
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Company Response

Thank you Cynthia for the review. We are glad you had a pleasant experience, and you are happy with your new roof!

Private User
Private User
1 review Orillia, ON
10/10

Excellent customer service

Andre Glazer was awesome from AM roofing! Reasonable price, excellent customer service! Very satisfied with my roof, looks great! Andre went over and above! Will recommend AM roofing to my friends!

Approximate cost of services:
$8,000.00
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Company Response

Thank you very much for your review. We are glad you are satisfied with your roof.

Deborah E.
Deborah E.
1 review London, ON
10/10

Roof

From the very start, with Steve at our consultation, to Dan and his roofing team installing our roof, to the end of the job check up, it was a great experience! We would recommend AM Roofing in a heartbeat!

Approximate cost of services:
$16,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you very much Deborah. At AM Roofing, customers satisfaction is our highest priority!

wcgustav
wcgustav
1 review London, ON
8/10

Roofing

I received quotes from several other roofing companies but Steve from AM Roofing was the only one who sat down and thoroughly explained the process and the associated costs. The roofing crew was perhaps not as mindful of our shrubs and flowers as I would have liked but the follow-up care from the company was outstanding. Would recommend them.

Approximate cost of services:
$5,200.00
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Company Response

Thank you for the review! Customer satisfaction is our highest priority.

Jtompa1969
Jtompa1969
1 review Binbrook, ON
10/10

Flat Roof

The flat roof around the garden doors was leaking. AM Roofing came and did a great job. Thank to Eric and the team.

Approximate cost of services:
$1,600.00
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Company Response

We are pleased that you were satisfied with the work. Thank you

Sam Lappalainen in Midland
Sam Lappalainen in Midland
1 review Wasaga Beach, ON
10/10

Roof deficiency

I recently purchased a 5 year old house and discovered
that there were a couple of deficiencies on my roof right above the soffits. 3 holes that allowed rain, sleet and ice enter the edge of the
roof at the facia. It seems that the builder's roofers had missed these spots. In fact the home inspector also missed them.
This is my 10th home and I have seen deficiencies with roofs on new homes a couple of times, leading me to think that having your roof checked thoroughly by a competent roofing company would be money well spent (an ounce of prevention being worth a pound of cure)
I dropped into chat with staff at AM roofing in Collingwood and they were able to match my shingle and gave me a piece free of charge,
saving me having to buy a whole bundle at a local big box store !
The holes were not significant and I was able to repair them myself.
However when the time comes to replace my roof I will be giving
Am roofing a call for a quote.

Approximate cost of services:
$1.00
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Company Response

Thank you Sam for your feedback. Customer's satisfaction is our priority.

pschooley
pschooley
2 reviews London, ON
10/10

Re-shingle roof including new vents, flashing etc.

We were impressed by the initial visit and presentation by Steve. He was very personable, thorough and informative. Our roof was completed within 3 weeks of signing the contract. The crew was very efficient and everything was cleaned up and gone when they finished. A couple of little extra things we asked AM to do were done immediately.
They have since followed up to make sure we are satisfied and we are very pleased with the results.

Approximate cost of services:
$7,000.00
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Company Response

Thank you for the review. We are glad that you are pleased with the results

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Am Group Of Companies

AM Group of Companies has been in operation since 1956 and is a 3rd generation family business.

We stand behind our work with one of the best warranties in the business, 10 years. This is only possible as a result of three things: the use of premium products, good workmanship and careful inspection of completed work.

AM Group of Companies hires only skilled workers who are regularly educated on installation methods and new materials. Our corporate education programs apply to all facets of the business.

Proudly situated in Guelph, London, Owen Sound, Gravenhurst and Collingwood, our size and office geography allow us to deliver corporate-grade professionalism while maintaining top rate local customer service.

AM Group of Companies Services:
Commercial Roofing
Residential Roofing
Fiberglass Shingles, Metal Roof, Flat Roof, Cedar Shakes & Shingles, Composite Roofing, Inspire, Owens Corning, Enviroshake.
Eavestrough, Soffit, Fascia and other Aluminum work
Attic Insulation, Blown In Insulation
Skylights, Velux
Ventilation
Roof repair & replacement
Siding
Windows & Doors
Vinyl Windows
Entry Doors
Patio Doors

Contact us today for a Free, no obligation estimate.
1-877-281-6900

CATEGORIES
Windows & Doors Installation & Service, Skylight Installation & Repair, Insulation, Roofing, and Gutters & Eavestroughs
PRODUCTS
Fiberglass Shingles, Cedar Shakes and Shingles, Synthetic Slate, Skylights, Soffit, Fascia, Eavestrough, Metal Roofs, Blown In Insulation, Vinyl Windows, Aluminum Clad Windows, Entry Door Systems, Patio Doors, French Doors
SERVICES
Roof replacement, Roof repair Eavestrough, Soffit, Fascia, Attic Insulation, Window replacement, Door replacement
BRANDS
Owen's Corning, CRC, IKO, Timberline, Velux, Inspire, Enviroshake, Vinylbilt
SPECIALITIES
Owen's Corning Platinum Preferred Contractor
WEBSITE
http://www.amgoc.ca
YEAR ESTABLISHED
1956
NUMBER OF EMPLOYEES
200
PAYMENT METHOD
Visa, Mastercard, Cheque, and Financing Available (o.a.c)
MEMBERSHIPS
Ontario Builders Association, London, Collingwood, Guelph, Owen Sound, Muskoka Builders Associations
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10-25 Year Workmanship Warranties
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.