I was having pump #2 problems with it turning on intermittently in Spring of 2014....after months of trouble shooting (filters, air block, fuses) with staff, finally determined pump needs to be replaced.... Guess what no records from previous service Dept had to fill out new service request in Oct 2014, then more trouble shooting, then got call from Chris pump on order, then received calls that I had to pay service charge and half for pump as outside warranty period...now the pump finally doesn't turn on at all......The never ending changing story... lack of customer service is crazy bad..............I am sure this is the reason they aren't a dealer for this hot tub manufacture anymore.......
- Company Response
Sorry to hear you are having issues, I do believe we just had a half hour long phone conversation that diagnosed an airlock. It is very important that we too receive all of the proper information when diagnosing service issues over the phone to ensure the proper resolution is given. We have no worked everything out your spa issue will be resolved shortly. Warmest Regards