We’ve done a lot of repairs to our 90-year-old house over the past 15 years we’ve lived here. That includes replacing a 10-year-old York furnace that the previous owners put in, only 18 months after we moved in. At that time, based on a lot of research I did, we selected a Trane furnace that came highly recommended (and installed) by Direct Energy.
After 13 years, the furnace begin making strange noises about a week before it finally stopped putting out heat on one of the coldest nights of the year [of course]. Not having a good understanding of how to get a technician, I turned to Homestars to look for some names
One of the contractors said that although he did not work on Trane furnaces he recommended Tom as someone who was very hard-working and could get the job done.
I’ve worked with many contractors over the years but Tom certainly ranks in the top three for knowledge, responsiveness and ability to get the job done.
I didn’t really have an idea what was wrong but I described the situation and actually made a quick video on my phone to capture the sound the furnace was making and I sent it to Tom who diagnosed the problem right away.
He was right on the money and although he was incredibly busy he kept in contact with me all through the process of getting over to my house to take a look.
If you’ve ever experienced a furnace failure, you know that you’ll do almost anything to get the heat back on especially like in my case where the temperature in the house was going down into the single digits.
I really felt that Tom listened to me when I was describing the problem and instead of just saying what some other contractors said (which was replace it with a new furnace), he was willing to troubleshoot the problem. He is honest and conscientious and will put in the extra time to make sure things are running properly.
I would definitely recommend him to anyone who has furnace issues without hesitation!