It was -28 C outside and my furnace wasn't working.
He told me about the service charge just for coming to look.
Then he looked and told me the upfront cost was $333 but could be more depending on parts.
I signed the paper, It was too cold that February to argue.
I went upstairs and in about 5 minutes the furnace was working.
I went down and asked what he had done but was told it was too complicated and that I should vacuum out the chimney. He told me the cost was a total of $466.09. I was happy to have heat and assumed what he charged me must be fair.
A few years later I vacuumed the chimney and 3 days later the furnace stopped working again.
This time a workman showed me how to take a paperclip and clear the obstruction in the nipple that a plastic hose sits on. Not complicated at all.
In fact I figured this young man not only overcharged me, and tried to sell me their annual $200 maintenance package; but set it up to fail again when I cleaned the top chimney.