I hired J and S on the weekend to auger and inspect my blocked sewer line. I paid was $640 which was suppose to include a camera inspection. However the service provider didn't have access to the camera on a Sunday. The line clogged again on Monday and I called J and S back. They told me I had not paid for both. I told the call taker I had paid 640 dollars cash. She said she has a receipt submitted by the plumber for a smaller amount around $500 which she said was a regular rate. I took a photo of the bill with the $640. She said they don't take cash usually. She talked to her
manager and J and S Came back on Monday. The plumber said the line is full again and he needed to charge me for another auger. I said I paid $640 for an auger and camera. I also said that the girl on the phone said a normal charge is less than $640. The plumber said it's normally more then $640. I was confused but sgreed to pay another 100 plus dollars taking my total to close to $800. The other issue I had was that the plumber told me to replace the line was 200 dollars a foot and I had 64 feet. 200 times 64 is $12,800. When the quote was put in writing it was for $28,500. J and S pricing is not consistent and seems expensive for the services provided. I would not recommend this company.
They charge by the job with no break down in their invoicing. I foolishly paid $1760.00 for a tap replacement for the laundry tub, a toilet, and a shut off valve ($249.00). I have since contacted J & S to have a proper invoice sent to me with the breakdown in items with the cost - I will post later. Their service team were exceptional but I have to wonder how little they are paid by a company that gouges the unknowing consumer. They were quick to respond to my issue and explained the $40 service charge up front which I believed at the time would mean that I had made the right choice for service. Please do more research when contacting a plumber, I would not recommend this company.
Nicole who I talked to on the phone was polite with a pleasant telephone manner. She worked me in on short notice. I left special instructions for entry which were followed. Nicole phoned back and told me when the service worker would arrive. The technician Brennan was very knowledgeable and found the problem quickly. He proceeded to fix the problem while keeping me informed each step of the way. Brennan was polite and respectful. He explained about other services they offer as well. He was helpful and not pushy and answered all of my questions. He tested that everything was working properly before he left. What a relief to have cool air again on such a hot day. I was very pleased with this company and would recommend them to others.
I decided to go with J&S because they seemd most knowledgable and professional. Overall, the whole project went well and all the issues were resolved fairly quickly. J&S are very fast to send someone out if there is a problem.