This company which previously was reliable has fallen dramatically in the quality of service. We have been members of their HAP program for several years...they offer 24/7 service as part of the plan....On friday May 17 we discovered a leak in the basement from the humidifer attached to the furnace...the saddle valve was seized and the only way to stop the water was to shut it off. A call went in and we were told they could not get to us for 7 days...they were busy!!!! really so we had no water for the weekend until we could find someone else. A call to Mgr. Murphy on the Tuesday resulted in big apologies....we are sorry this will never happen again....give us a chance to prove ourselves....okay fine....This Thursday another unrelated leak in the basement...something under the sink is leaking and it is wet above and below...this time we did shut the valve off...we called and Murphy says....very busy Friday....but for sure ...for sure...absolutely someone will be there Saturday afternoon.....Saturnday at 1pm someone calls and says no one is coming.....impossible I say...get Murphy on the line. Cannot do that ...he is not working today.....Enough said....terrible service...so much for 24/7 service. We ARE DONE J and S.