The BBQ Guys

BBQ Equipment & Service
3280 Steeles Ave West Unit 1 Vaughan ON L4K
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68%

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Reviews for The BBQ Guys

Average customer rating:
7.2 10 (15 reviews)

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Quality Counts
Quality Counts
27 reviews Toronto, ON
10/10

Great & Super Knowledgeable Guys to do business with

After Kevin from The BBQ Guys patiently answered my many questions via phone conversation and emails. His response time for both, is quick.
And I finally selected and ordered from them a Weber bbq.
The day before delivery and installation, I cancelled the order, and was given a full refund.

My existing bbq had seemed to resume working fine, only to stop, once again. As in the beginning, I called Weber directly to trouble-shoot my problem. (Weber is also great to work with.) However Weber just kept directing me to replacement parts, some of which were under warranty, which they quickly shipped to me free of charge.

But my BBQ still only worked inconsistently. So Kevin - after my cancelling my order and now still asking him questions - Kevin asked me to describe the problem that was causing me to consider replacing my existing bbq. Within seconds of my explanation, Kevin told me what the problem was. It turned out that human error was the root of the problem.
(Weber hadn't considered that.) But Kevin was certain from the symptoms.

Kevin could have sold me extra parts, or even a replacement Weber bbq, but instead, he honestly advised me of the fix. I went home and the fix, has fixed the problem. We have used our existing bbq repeatedly now, which prompted me to write this.

I want to promote an honest and knowledgeable professional who runs his business with honour and integrity.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
10/10

BBQ clean

We had an old BBQ that we were debating getting rid of due to the state it was in. We saw an old sticker on it with BBQ Guys # and called them. They picked up the BBQ on Monday, and we had it back on Wednesday and honestly it looks brand new. The cost was affordable especially given that they pick it up and drop it back off (you don't even need to be home). We will be able to keep using this for years as a result. Would highly recommend their services. They were easy to work with, professional and responsive.

Thanks!

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Garth & Mary in Vaughan
Garth & Mary in Vaughan
1 review Vaughan, ON
10/10

BBQ Guys goes the extra mile!

Almost two years ago, BBQ Guys completely rehabilitated our (now) 14 year old BBQ. The quality of the work and the timely pick up and delivery were much appreciated. This winter, the cover of the BBQ broke due to metal failure. While we had concluded that we would likely have to replace, we called BBQ Guys to see what they might be able to do. They immediately filed a warranty claim with Weber and within 48 hours, Weber shipped the cover absolutely free of charge. Kevyn of BBQ Guys just replaced the old lid and we are now happily barbecuing again! Thank you very much, Kevyn and team! Garth & Mary

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Private User
Private User
Private User reviews Vaughan, ON
10/10

BBQ cleaning

The BBQ guys came and took my Weber BBQ for cleaning at their locaiton.... it came back 2 days later looking brand new. very professional company. I would recommend highly!!

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Weber BBQ in Vaughan
Weber BBQ in Vaughan
1 review Vaughan, ON
10/10

weber bbq refurbish

from start to finish a very good experience, I have an 17 yr old built in Weber bbq a couple of parts were replaced that needed
The bbq was scrubbed and cleaned and I came home to a new looking bbq

thanks

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Stephen Lewis from Toronto
Stephen Lewis from Toronto
2 reviews Toronto, ON
8/10

Recommended!

Been using the BBQ Guys for a number of years and they have always provided good service. Make sure you book quite awhile ahead for summer cleanings as they are very busy. Testament to their service quality

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Eric in Toronto
Eric in Toronto
2 reviews Toronto, ON
10/10

BBQ cleaning

We contacted BBQ Guys, they came on time, they returned the BBQ on time and well serviced and communicated clearly and effectively. No issues. Wouldn't hestitate to use them again next year.

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Private User
Private User
Private User reviews Markham, ON
2/10

BBQ Restoration

I hired these guys for $200 expecting professionals, I got two university students with little experience or care for my property. They left a HUGE mess on my deck; oil, grease and burnt crud covered my deck and patio by the time they were done. I've cleaned it twice but there is still oil stains all over. While my BBQ is cleaner, it was not worth the cleanup or steep $200 cost.

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Company Response

We're very sorry your service didn't go the way you wanted but we believe you may have left a review for the wrong company, we do not hire university students to do our on-site cleanings. We also try to resolve any issues with customers directly and would have been more than happy to come back out and clean up any mess that sometimes gets left behind.

If it really was us then please contact us at info@thebbqguys.com or call us on 416-780-1227 and we will happily investigate this matter for you.

Bobby in
Bobby in
1 review Toronto, ON
8/10

Napoleon Clean & Replace Parts

The "Guys" have been around for a while & in my opinion are good. I get the lower ratings, however if you spend a little time communicating (my gosh the will pick up the phone if one ever thinks of that). Money & time well spent at it would be $2,000 to replace.

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James in
James in
1 review Toronto, ON
0/10

Most Unprofessional Service I've Ever Used

The BBQ Guy's are the epitome of bad service. Not only were they unprofessional, but they were incapable of rectifying the problem. They were a waste of time and i highly advise no one uses their service.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The BBQ Guys

WE OFFER THE FOLLOWING SERVICES: BBQ ASSEMBLY, PARTS INSTALLATION, BIO-SAFE CLEANING AND RESTORATION, WARRANTY SUPPORT, COMMERCIAL-GRADE BBQ RENTALS, DIAGNOSTIC SERVICES, AND CONNECTION SERVICES We are the mobile BBQ service and cleaning specialists. We do it the best, and we love what we do, so give us a call, and we'll ...
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