Edit: Scott called my daughter today in response to a voice message she left last week. Scott indicated he would refund $45 + GST. According to Scott, this is the portion of the work specifically for the seam. This is not accurate given the total cost of the invoice and the work that was done. Since I was left with the original problem unresolved, this refund should be for the total amount of the invoice less parts.
Scott did not fix the problem, and has yet to respond to my email that he requested I send him detailing activities to date (after he spoke with my husband since he would not return my call). I am writing this review to warn others so they don't have to go through my same experience as I don't seem to be getting a response from this company.
Please see email below. I will also be calling the BBB to advise of my experience - particularly that I paid for the work that did not resolve the issue. As a senior on a limited income, this is a terrible way to conduct a business.
When I told my daughter what happened, she told me about HomeStars and helped me find a reputable company to help fix the problem.
*********** Email below ************
Wed, Nov 4, 2:28 PM (5 days ago)
I would appreciate a reply to my email. Thank you.
Sent from my iPhone
Begin forwarded message:
Date: November 3, 2020 at 3:39:06 PM PST
Subject: Gutter Issue
Pic taken today. Continuous drip of rain on corner. I hired your company to fix this problem. You put in a sealant twice. Said if that did not fix the problem, it needed a piece to join the two gutters. You did not put in the piece as your man advised, and the gutters continued to leak. I phoned your guy, he came a third time, looked and left. I phoned you, you said it was leaking over the top and this was normal. You said I cost you money and you were not coming out again. It is not leaking over the top, but through the gutter seam. I paid the bill, but have the same problem I hired your company for in the first place.