We noticed that our basement was flooding and discovered it was due to our downspout coming off the wall. We called a couple companies for quotes. Being first-time homeowners, we didn't really know what to
A couple of companies came and gave us written quotes which they leave in your mailbox (they drop by to inspect during the day, so we didn't have to be at the house, which is great).
West Coast Home Services called me with the quote instead, and I didn't think to ask for a written quote. Their verbal quote was the lowest of the companies so we accepted theirs. The work was done in a timely and professional manner, which we are very pleased with, however when the invoice came it was approx. $75 higher than the verbal quote.
Because we had nothing in writing, we didn't bother disputing it...as the price still seemed fair, but just remember to get your quotes in writing!!