Owner of this company launched against Privacy Act to arrange the Head to use client's moving window and cost to shoot client's property outside view and inside on upper floor client's personal belongings as for his company own benefit for media marketing promotion without client's consent and knowingly. I requested to remove all data from his database. The discovery is based on the owner implication excusing the reason why the Head loitering on the upper floor and we saw picture shooting outside as well.
The company refused to render any documentation copies including contract, invoice, and receipt. Even $50 deposit receipt needed to return back to the Head when I paid the total amount for the job plus tips.
Two days before moving day of July 1, 2018, a female staff called to request us to pay extra cost for Moving Insurance on any Loss, but she did not say damages. It sounds strange. I turned down as I know this Company has no transit insurance through Insurance Company. She cannot answer me insurance company name and coverage. (I was an agent in commercial insurance field, so an expert in commercial line.)
No rendering of receipt and contract copy is against Business Service Law. Excusing no HST and no receipt. The Business Law is no HST charge on any transaction if the company operation is less than $30K revenue annually. This business ethic is against Consumer Protection Act.
Loss incurred during the moving: one set of two valuable and memorable antique picture frames with my photos, big two hands with wedding ring statue in silver color, brand new Niki woman running shoe, scissor with tape, and some tuffs in boxes.
I have filed Alert Business Service List with Ministry of Consumer and Business Service at 416 326-8800 or Ontario.ca/consumer protection, click on "Take Action" and "Complaint Filing".
The purpose of this story is to educate public how to protect yourself as Consumer. Under Consumer Protection Act, transaction document is very important to proceed the legal action easily. No HST DOESN'T mean no receipt to consumer. It only means the Company itself determines his annual revenue less than 30K. In ordinary business operation, any financial transaction dealt with client, consumer, and customer needs invoice and receipt to bind on.
Last, I used this Bo Gah also known as Wilcan Moving continuously three times. The first time was great and fast with professionalism. Everything was clear with contract signed copy and invoice payment as receipt copy handed in to client. Also they provided blanket and transparent plastic wrap to wrap big furniture for security. Second time also seems okay though minor scratch on one European altar table draw. The third time is the worse--not only the Loss of some stuff disappearance and one antique Chinese redwood French-style dinning table's leg has big damage circle hole with another few inches scratch line. Unrespect to client upon my strong request to get any copy I signed and payment receipt. Terrible transaction that I never met before.
Comment: will not use this Company very more and it is a black list on my choice.