We had a new window cut into our basement. We had to dig our own window well and then the contractors came in and cut the hole and installed the window. From the time of our first call we were able to have this job done very quickly which was wonderful. Overall our experience with the company were very good (everyone was polite, knowledgable and we are happy with the product). It was quite rainy on installation date and even though some measures were taken to keep the place clean we did notice mud splatter inside the basement bedroom and needed to wash the walls down after they left.