I had a 14 year old original shingled roof that was in need of replacement. I am in a middle of the row townhouse with neighbors on each side. I did extensive research on the shingling process, shingle brands, where installers typically cut corners, etc. I interviewed 8 companies in the process and received a wide range of quotes. I ultimately decided to go with DVR based on their feedback on this site, the shingle brand they were using (Certainteed Landmark, which based on general consensus in the roofing community and based on my own opinion is a superior product compared to comparable IKO, BP and GAF shingles), the fact that they quoted full roof underlayment in addition to ice and water shield, and the comfort I received in knowing that they would not use third party installers. All the quotes that came cheaper than DVR did not include full roof underlayment so it was easy to see where the 'apparent' savings were coming from. DVR's quote was in the middle of the range of quotes I received which gave me comfort. I was able to convince 4 out of the 6 neighbors in my row to go with DVR and each were satisfied with their work.
On the day of the installation, Dimitri and Victor showed up right on time. They are not rushed and took their time with the installation which finally produced a result which is far superior than the original builder-supplied roof I had.
I wish Dimitri and Victor all the best with their business.
- Approximate cost of services:
- What could this company do to improve their services?
- A detailed customer information package telling the customer what to expect on the day of the installation. Even though DVR looked after the clean up and protected the landscaping from damage as much as they could, it would be nice to know definitively what precautions they would take and what they expect from the home owner, e.g. cover the bbq, close all windows to prevent dust from entering the house, etc.
- Any advice to offer fellow homeowners facing a similar project?
- Speak to the prospective installer about the shingle brand they are using. Don't be afraid to go with a different color shingle than what is installed. The color selection today is vastly superior to what it was 15 years ago. If you are in a town house, don't be afraid to take the initiative to talk to your neighbors. Ultimately, it is best if the entire townhouse (or semi) roof is done together and by the same company so that there is no finger pointing later in case of a leak with each company pointing the blame at the other.