We bought a new house and opted not to purchase the AC from the builder as we would not have any choices and felt we would end up overpaying for a unit that likely would be inadequate, especially over the long run.
Once moved in, we were inundated with flyers and brochures pitching various branded AC systems at a wide range of prices. However we decided to do some research online instead and Four Season Comfort Heating & Cooling kept coming up consistently with praises from many people about Craig's company. I gave Craig a call and immediately felt at ease with him. Since I also wanted to have some gas lines installed for the BBQ, he came to the house to give us an estimate and gave us several choices to consider re the AC along with reasonable explanations and no pressure. After picking a unit that best suited our house along with acceptable efficiency considerations, the technicians that installed our unit were very professional, answered every question and genuinely seemed to care about doing a great job. When a few challenges came up, all discussion was very forthright and everything was done to result in the best possible outcome at a very reasonable price.
After the AC was installed, Craig called to follow up and make sure all was working fine. When I mentioned that I did not believe the AC was cooling as well as possible, Craig immediately sent a technician over and the system was adjusted where it cooled much better.
The following summer, again the AC was not cooling well and Craig responded very quickly after I contacted him. A technician arrived promptly and discovered a slow leak of refrigerant in the outdoor unit that obviously was a small defect from the factory. It was a relatively easy fix and under the circumstances, we were not charged for this.
All in all, this company is very responsive, did a great job in satisfying us and we are very happy with our AC and gas lines. Craig and all of his technicians are the best. We have no hesitation in recommending their services to anyone!
- Approximate cost of services:
- $3,600.00