Our new house comes with 2 air conditioners (Goodman GSX130301BF and Comfort Aire CMA18SB-1) installed by this company. Within 3 years both units cannot provide cooling anymore.
The Goodman one has a frozen pipe (picture attached). It is an indicator of low in freon. It is either because the technician did not top up freon when the unit was installed, or a defective unit was installed.
The Comfort Aire does has zero refrigerant. Upon checking, there is a leak on the connector between the unit and the pipe. This is due to poor installation.
Of course these issues will not cause a system failure within the 1st year, and they will only show up once your warranty period is over.
Contacting them on a hot Friday and was told that the best they can do is to send someone over next Tuesday; and there will be service fee for $125 TIMES TWO (for the 2 units we have). Who knows how much they will charge after that!
To those people who consider using this company for their HVAC service, please think twice and spend your money wisely! You don't want to end up like me having to fix your 2 ACs just after 3 years.
After the review, I received a personal phone call from the service manager Chris. He and his technician came 2 days after and retified the issues free of charge. This has changed my previous opinion on Martino. I believe they are a good contractor and is willing to stand behind their work. Thank you Chris.