Your Reno Guys

Basement Renovation
1638 Cyrville Road, Unit 2 Ottawa ON K1B 3L8
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Reviews for Your Reno Guys

Average customer rating:
8.1 10 (49 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
0/10

Bathroom Renovation

The staff, both in the office as well as on site, were friendly, polite, professional and very respectful of both our home and our family. Quality of work was decent, but unfortunately I will not be using this company again.

Review has 1 previous version
3 of 3 people found this review helpful.
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Dan in Ottawa
Dan in Ottawa
1 review Ottawa, ON
10/10

Bedroom Reno

YourRenoGuys was a pleasure to deal with from start to finish; every person on their team was friendly, professional, and accommodating. Even with my project being a small job (some drywall/ceiling repairs, and re-finishing some hardwood floors), they approached it professionally, completing it on time and as quoted. Compared to other estimates that quoted a much larger job than my expectations, they understood what I wanted, and quoted as such. I was particularly impressed with Alex, and was amazed at the amount of work completed on the first day. Some of the small things were nice touches too, such as wiping down the areas before leaving, and shovelling the walkway. I would certainly recommend.

1 of 1 people found this review helpful.
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Nik in Manotick
Nik in Manotick
1 review Ottawa, ON
10/10

Master Bathroom Renovation

We completely renovated our master bathroom, including relocating where our shower and toilet were located.
We removed our jacuzzi tub and placed a massive shower in it's place.
YRG had great ideas, great pricing and had amazing attention to detail. Each of their staff came into our house professionally...no mess, courteous, and leaving the home clean and tidy.

We will DEFINITELY consider them when we decide to redo our kitchen.

Our only regret is that we did not do this work earlier....but that might be because we hadn't found a reliable and cost-effective contractor until we found YRG.

1 of 1 people found this review helpful.
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Colette in Ottawa
Colette in Ottawa
1 review Ottawa, ON
10/10

Bathroom renovations

John Gordon and his team worked quickly, efficiently and skilfully on renovating our two main bathrooms. Everyone was unfailingly pleasant and accommodating. They were attentive to details,
quick to answer questions, and very professional. When a problem arose with the tiles I myself ordered, they consulted me, rather than going ahead with the work. I am so grateful for that, and as a result, we have two absolutely gorgeous, completely renovated bathrooms. Not only do I warmly recommend Your Reno Guys, I'm already drawing up a list of other jobs I'd like them to do. I know I will love the results

1 of 1 people found this review helpful.
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Rashwan in Kanata
Rashwan in Kanata
1 review Ottawa, ON
10/10

Basement renovation

Reno-Guys are awesome; my basement reno was done on time and on budget and their customer service was impressive. They were always available for any alteration and provided reasonable suggestions. I truly can say " I had piece of mind working with them"... Keep up the good job...

1 of 1 people found this review helpful.
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Paul P.
Paul P.
2 reviews Ottawa, ON
1/10

basement bathroom renovation

Contracted Your Reno Guys to renovate our basement bathroom, approximately 10x7, with new drywall, tile floor, new shower with tile, and vanity and included demoing old.
When I met John, the owner, he presented himself in a professional manner and how he charged for unforeseen issues once demolition was done. His approach seemed fair and reasonable.
Job was started June 21st and as not completed until July 22nd, a month to do !!
There were days when no one would show up when we were told they would. Other times we were left in the dark about schedule and were never contacted. One day we waited all day for plumber to show who was supposed to come in the morning showed up around 4 and completed what he was to do, put in toilet flange, in about 10 minutes. He didn't even have to shut off his truck.
When we contacted John about this issue, we said we didn't care that no work was done on certain days but just let us know so we didn't sit around all day waiting and because we have pets we needed to secure certain areas of the house.
John was somewhat indignant with his response and complained because we didn't give him keys so his crew could come and go.
We originally gave him garage code which gave him access to the house.
Other issues relate to the work performed.
After the floor as tiled I called the office to ask if they had sealed the grout because there still seemed to be a grout haze on the floor.
The response I got was that to remove the haze was an extra cost but it was an easy enough job to do yourself. It seems to me that this is just part of the tiling process. It also meant they hadn't done the shower tiles either but nobody said anything and sure enough there was still a haze on them. I subsequently did the job.
When the job was supposedly completed when the plumber installed the fixtures for shower and said he had tested everything and left I went to the office and made final payment as requested.
Next day I took my first shower. I got either scalding hot water or freezing cold. The shower was unusable. I called the office immediately and they said plumber would be over soon to look into it. He arrived about 4 hours later. He attempted to fix it but couldn't and suggested it was a faulty cartridge causing the problem. He contacted supplier to get new one. The following Thursday he contacted me to say he had ne cartridge and would be by Friday morning to install it. I waited until almost 11 but no show so called office. Got a voice message of unable to take call leave message which I did. Waited about half hour no reply so called again got same recording. Called again 2 minutes later from different number and call answered. Said they would try to get hold of plumber. They called back about half hour later to say they couldn't reach him and could we reschedule. I said no.
About 2 pm plumber showed up. Installed new cartridge still not working. Long story short turns out hot and cold plumbing was backwords and he hadn't verified that when job was started. Fortunately other side of wall is paneled so he was able to remove panel and fix by putting flex tubing in. Shower worked.
I have since had to apply silicone along shower base and glass shower frame as I noticed water on floor and discolouration of moulding from water leaking out in 2 places after showering. In one area there was about 1/4 inch gap between shower base and glass which tells me floor is not level despite my paying $500 for leveling cement applied to basement floor as an added cost.
Also the one sliding shower door does not stay in it's track because the base is not level.
Also the counter top was not affixed to the vanity base, it was just laid on top, so I have had to do this.
The final thing I found disappointing with this reno is that no time during this process did John ever contact us or drop by to see how things were going or has there been any followup since completion.
Suffice to say I will not be using this company again to complete our basement makeover and would not recommend them to others.
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5 of 6 people found this review helpful.
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Ian Baggley in Orleans
Ian Baggley in Orleans
1 review Ottawa, ON
10/10

Basement reno and HVAC re-engineering

Excellent job end to end, including moving furnace in to crawl space, complete HVAC re-engineering, ripping out the old poorly "finished" basement, putting in a bathroom including complete rough-in, installing drywall, pot lights, carpeting, laundry room, pantry...having dealt with John 10 years prior on our kitchen reno we knew roughly what to expect quality and cost-wise, and we were not disappointed this time around on a much bigger job. Our fourth and by far best reno experience at our house of the past 13 years. I highly recommend Your Reno Guys (with a special shout out to Alex on John's team who did a phenomenal job!).

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C Jensen in Orleans
C Jensen in Orleans
4 reviews Ottawa, ON
10/10

Powder Room Reno, Cold storage teardown

Renovation is always a little stressful and there's always some housecleaning involved. All in all, these guys made the experience a good one. They completed the reno of our powder room and the stripping and drywalling of our cold storage below it on time and with very pleasing results. The workers were professional, friendly and cheerful. Francis, who did a beautiful tiling job on the floor and wainscot, even shovelled snow to help my wife out of the laneway! We are very glad we hired Your Reno Guys! Next stop, kitchen!

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Sherif from Ottawa
Sherif from Ottawa
1 review Ottawa, ON
10/10

Bathroom renovation

Your Reno Guys did wonderful job in my bathroom renovation. The team was always on time, polite & finished as per schedule. Great job & look forward to my next project with them as well.

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More about Your Reno Guys

Whether your bathroom, basement or kitchen needs a major or minor renovation, Your Reno Guys are the Ottawa renovation experts that you need. We were awarded Sales and Services Business of the year in 2014 by the Orleans Chamber of Commerce. We are a reliable and well-established team of experts ...
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