The finished outcome looked great, however was over-priced and took much longer to complete than the original estimate. I was told 2 weeks however it ended up being almost 4 weeks. Lack of communication lead to 3-4 days where no work was being done on my site. Also, I was lead to believe that there were "teams" working in my unit - tiling, flooring, painting, etc - which is how they justified spacing out the scheduling days. I later discovered there was only 1 person doing all of the work. This sent a message that a smaller site or project was less of a priority.
- Company Response
Thank you for your review.
We are happy to hear that your fully renovated bathroom came out GREAT!
We see you have posted a few concerns and we would like to address the following:
Regarding pricing for any renovation, we work hard to comply with industry standards and respect client budgets. Before starting any renovation, we present a proposal that is agreed upon between both parties and signed off on. This sign off ensures that we and our clients understand the scope of work, material selections, timelines and pricing.
Due to the nature of any renovation selections, added upgrades and unforeseen site conditions may increase and/or decrease the bottom line. This is an important condition that is discussed with any client before final sign off and start date of a project.
Regarding bathroom renovation timelines, they typically take 2-5 weeks depending on the scope of work, unforeseen conditions of building daily accessibility and client approval for access into suite. If for any reason we cannot get a hold of the client, we cannot move forward without informing you about changes throughout the duration of the project.
Due to condo corporation rules and guidelines, it is mandatory that we hire licensed trades to complete various tasks (i.e. Plumbing, electrical, etc.) Therefore, any project size, big or small, is valued equally and coordinated with the right technicians to complete the job with integrity, professionalism and a high level of workmanship to ensure a successful renovation.
Should you have any more comments, questions or concerns, please do not hesitate to contact us via email at [email protected]