Not the worst out there, but definitely be careful when you choose
I hereby state everything I am going to tell you guys are true as a real estate Broker. I do not recommend you to use this company service in anyway. I am not post this review anonymously, because I guess I have to right to tell the truth after I paid $316. but have to spend additional to get the job done by someone else, plus my time for this.
Call the company, july 24th 2016. got the estimate for 1 hour job, representative was nice, the technician came on time. No complain. actually pretty satisfied at that moment.
Before I keep writing, I want to tell you, I did purchase my own material, that's my fault the floor does not fit exactly. But still can't justify what happen next.
After 10 minutes, suppose The technician use electrical tool to cut the old piece, but instead of doing that, He told me his tool is not functioning. That's fine, things happens.............& after 40 minutes or so the old piece was out.........&they try to cut the wrong piece I supplied by HAND!!!!!! since the electrical tool is not working!!!! sure, there is not success.....(I don't think they have enough space in the sedan to bring a small tale saw, those cost $200 in Home Depot)
They ask me if it is ok for them to go out and find a place to cut the floor......you thought they know where they can go and get the job done right????? NO NO NO ~~~~~.NEXT thing I know is they returned after 2 hours! without the flooring been property cut!!!!! They did say they are sorry, and they were afraid they can't the job done. I have to acknowledge, no matter what happened in the background, their altitude was acceptable. They did not mention anything about extra charge or whatsoever at that moment
Because It was my fault to supply the wrong floor, so I appreciated they were trying, and I don't mind to pay extra hour for that. (that cost about $65)
BUT SURPRISE~~~~~~~~After A WHOLE MONTH~~~~By September 2nd, 2016 I got an invoice for addition $146 dollars. I call to discuss with their management. you know what happen next, yep there is nothing they can do! It is actually normal that the technician can't tell you exactly how much you need to pay at the end, & They have the right to charge you even after 1 month~~~~~~~~~(maybe I don't know much about the law, but I try to trust the lady on the phone)
They don't have their own people, they hire contractors, and when the contractor won't acknowledge the mistake, They come after you.....end of story...
So be careful before you choose! May be the job suppose to be $100, but they bill you for $500 after couple of months.