I purchased a home that Elite did the HVAC and climate control for. I had them back a number of times because my system never seemed to work as it should and I figured they "knew the system" so could fix it. They sold me a couple years worth of "maintenance packages" for thousands of dollars per year which were supposed to take care of all the annual maintenance and system checks to ensure the climate systems were in good working order. Still my systems didn't work as they should. Finally, a couple years later, I wised up and brought in another company for a second opinion. What they found shocked me. The filters were not changed in years, wrong size pipes were installed, some piping and ventilation was actually not to code, and entire air filter systems were hooked up backwards (intake going into exhaust). A shoddy job all around. This company doesn't care about their work and will take every short cut and Gerry rig possible while still trying to charge a fortune. They generally send out low paid kids to do the jobs who just want to get the heck out of the house instead of fixing the problems properly. They prey on your lack of knowledge. After bringing in a new company, and $20,000 later to fix all their mistakes, my HVAC and climate systems work perfectly. Elite cost me thousands and huge headaches. Would not recommend.