I was not happy with the work that you provided for my Grandma today. We had agreed upon a rate of $60/hour, but you brought more workers and ended up charging her $1000 for 5 hours of work. This was not what was agreed and it seems like the work on the garden will not end up lasting long. I would not recommend working with Timeline Journey without an actual quote.
- Company Response
I was shocked to read this comment from Maria’s granddaughter. I immediately phoned Maria about it. She told he she had no idea her granddaughter had written this. She went on to say she never said anything negative about us and in fact she is extremely happy.
It’s unfortunate that her granddaughter did not consult Maria first. If she had, she would have learned that there we did much more than just 5 hours of labor. Mark pulled more than 700 kilograms of old concrete from the side bushes of Maria’s house to his truck and then to the dump. Meanwhile, Coulton rebuilt two of her garden beds and made her garden shed door animal-proof. The combined labor alone took almost 13 hours not including my time helping Maria pick out garden stones. And yes, I gave Maria written quotes for all this work before we started.
I have never met Maria’s granddaughter but I’m sure she is a good person who loves her Grandma very much and was just trying to protect her. I just wish she had taken the time to ask her Grandma about it before posting these comments. I hope that Maria’s granddaughter can see now that there may have been more work done than she realized. Perhaps you can ask your Grandma about it. As you know, she is a very wise woman and she saw everything we did.
At the end of our phone conversation, I asked Maria if she was unhappy with our price or the work we did in any way. She replied:
“How many times I call you that night Steve? I call you 2 times to say how grateful I was with your price and the work you all did. I wanted to call you a third time but I did not want to bother you again that night. You know Steve, I had the best sleep in such a long time, knowing this work was finally done, and so fast. I have wanted it done for so long and suddenly my garden is so good again.”