We met Sam (Renowow) through the Home Service Club. We called, he came when he said, got the idea of what we wanted for the bathroom, and came back with samples, and a flexible budget.
This was an original bathroom in the 35 year old condo and it was time.
Once we established the date his folks came on time, and respected our condo building's rules about garbage, elevators and work times.
Our bathroom looks marvellous, it was a complete teardown to the concrete. They finished on time, and on budget as agreed.
We did have a little issue about two weeks later (nothing serious) and Sam came by in a cheerful and timely manner.
Next year the master ensuite bathroom.