I had Windows by Installer replace some windows& doors in my house 2 1/2 years ago. This spring, I went to open the window of our rarely used guest bedroom. 10 minutes later, the window crashed onto the bedroom floor, with one of the glass panes breaking. The lower sash of the window pane was only secured by the lock, but if opened, the window was not held in by the stop or the casing. It is completely loose and falls inward. The upper portion of the window is secure, however the lower part of the window seems to be the wrong size or is missing components to keep it inside the casing.
After contacting the Service Dept at Windows by Installer numerous times in the last 3 months, I have yet received an answer. If my call was answered, the reply was ' Let me review the file and I will call you back'. I never received a followup to my numerous calls or email. The customer service at this company is horrible, and I would never recommend them to install any windows or doors.
- Company Response
We apologize for the issue that you had with your window. Kindly give us a call and provide us your address and phone number so that we can pull up your file, we will make sure we can service your window as soon as possible with no cost at all. We look forward to hear from you.