I was sold a $60 Home Depot water filter for over $200 by 4MD Mechanical (see photo).
This will apply to water filters for Viking, Maytag, AMANA, JENN-AIR and KitchenAid.
4MD Mechanical will claim that they are not allowed to install non-Viking parts in a Viking fridge (my fridge), although they did. Viking is not taking any responsibility.
They indicated that we could only buy the water filter through them although it is sold at Home Depot (see photo).
I asked for a refund as their invoice does not state their refund policy. I also sent them an email before they charged my VISA stating that they were no authorized to charge my card and they did. They will not process a refund.
This appears to be an unfair selling practice.
- Company Response
un responsive ? please i have 8 emails to you explaining that as an authorized viking service compny we have to use oem parts for your protection should we put in a similar part that is not a manufactures oem part and it should fail causing water damage to your property you would have no coverage from manufacutre or your insurance company as the proper part was not installed
also we installed a part from viking the viking invoice # and price was forwarded to you
no we will not take back the filter you purchased from home depot and refund you for the viking filter we installed for two reasons 1 its not a viking filter 2 we need a viking invoice to show where filter was purchased from in case of any liability
i have also advised you many times to contact viking if you have an issue with pricing as they set the prices not us
now it was explained before the service was started that we have to install a viking water filter in your viking product Antonella agreed to this she is the person on the work order and in toronto (not peter in saint john)
so why you came up with this scam to try and return a home depot part to us to replace the viking filter we installed i do not understand
in a last attempt to make you understand
try going to your car dealer and ask them to order and install canadian tire parts