I noticed my Ash tree was not doing well & contacted Cohen & Master. I was told it was suffering from an infestation of Emerald Ash Borer and needed to inject the tree ASAP. I was told there was no guarantee but there was a very good chance it could be saved. Unprompted - Within two months, a City person knocked on my door telling me the tree was dead and it was going to be removed! I am thoroughly upset. The injection was completely unnecessary. What conclusion should I can I draw? Had the tree died months later, I would not feel abused. When I called Cohen & Master back, there as no attempt to rectify my displeasure or offer an apology. The only words I heard were about the costs of planting a new tree! I would also note that there was some confusion on the original quote that was provided. I found the quote confusing and unclear. I did not get all the services I thought I agreed to. I also sense I over paid for the service they did provide. I regret using this company. It was a very bad experience. I would not recommend this company. Losing that tree really hurt.
- Approximate cost of services:
- $545.00
- Company Response
Hello Sid,
We are sorry to hear that you are not happy with the situation that occurred. It's unfortunate that the city came and decided to remove the tree without consultation. Here, at Cohen & Master we are all about saving trees and prolonging the life of trees. At the time that the tree was looked at, we honestly felt that the tree was still a good candidate for injections against the Emerald Ash Borer, otherwise, we would not have recommended the treatment. We do appreciate your feedback and if you would like to discuss the matter further, please feel free to give us a call at the office. Kind regards, Cohen & Master.