Paid for a measure after doing the kitchen design during flyer sale. Raphael, vendor from Blackstone, contacts me 3 days later, plays games about his availability, knows I am only available after 5pm M-F, repeatedly refuses to book for next 2 weeks, disrespects me. At end of conversation, after the guessing game, he says he is fully booked and tries to imply he is only available during the day. I had to tell him repeatedly that I work during the day and not paid if I stay home and if I am not paid then there can't be any kitchen. Raphael could care less and repeatedly tells me he has "other customers" who come first. I told him I am a customer too and why wasn't I told he wouldn't be available for over a month. Raphael misled me in his only voicemail by telling me he called at 9am when my phone showed 5:24pm and he only called once but claimed to call multiple times. Therefore he is a dishonest as well. I told him I don't like the way he is treating me and want another vendor. I contacted Sam, Lowes Manager on Oct 12/16 who assured me that Lowes will provide another vendor and Gurinder, Kitchen Installation Manager will contact me with details tomorrow but it will take 2 weeks for the measure with new vendor. Gurinder leaves a voicemail on Oct 13/17 and proceeds to tell me to "THAT I SHOULD GET ALONG WITH RAPHAEL", the same vendor who insulted me and gave me a hard time on the phone regarding scheduling the measure. Gurinder proceeds to tell me they don't have another vendor and they use Blackstone owned by "ABDUL". I report this to Dan, Mger Lowes, and demand a refund on the unrefundable measure given this very bad treatment by both his vendor Raphael from Blackstone and Gurinder his Kitchen Installation Manager. Got my refund. Will never return. I would warn anyone against going to Lowes, especially this location. Why was Gurinder only pushing one vendor (Blackstone owned by Abdul) despite having customers waiting over a month for a measure. I knew I would have continuous problems with them afterwards. Take your money and run. If I paid the total amount upfront then this vendor and Lowes would hold me hostage and I would not have my kitchen until 2020.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?