We needed to travel in high snow season so had to make snow removal arrangements to look after our house while we were away. I looked at reviews and decided to sign up.
Contract states that they use environment Canada site to assess whether to service the area if it has snowed more than 3 cms (within 24 hours) and would service within 10 hours of snowfall (although they were very convincing over the phone that it's typically within 8 hours).
Day 2: snow storm - No service for 24+ hours. Receive an apology stating that it was too busy.
Following 3 weeks while I'm away - While away, I used my monitoring system to see if it was being done. had to follow up 3 times to get my snow cleared after 24 hours had already passed.
Had someone check on the house and seemed that only side walk and front patio was cleared so he had to remove 6 cms high snow from the drive way himself to get his car to park (6 days since last snowfall). Upon escalation, I'm told that it's likely just wind blown snow and without photo evidence they cannot do anything.
Damaged property - Upon return, another snow fall on a garbage day. Crew damages the wheel on the garbage bin and doesn't inform or leave a note.
Last snowfall - snowed Saturday and Sunday (6-8 cms). No service again. Called to complain on Monday and am asked to go outside with a measuring tape, take a picture and prove I have over 3 cms. Again - contract states environment Canada is used, and not having customers "prove" data.
Very disappointed with the service....