Elite General Contracting & Restorations

General Contractors
817 Brock Rd Unit # 8 PICKERING ON L1W3L9
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Aaron B.
Aaron B.
4 reviews Toronto, ON

Basement clean up

Please, please, please do not hire a company without a signed quote!!! No matter what the emergency you will save yourself months of harassment and headache. These guys were at my house for 2 days to clean up a wet basement (8 hours a day), had a dumpster at my house for 4 hours, left fans running for 2 1/2 days before picking them up. That is it! Nothing more.
The good: They were fast and smile a lot.
The bad: I had removed the excess water before they arrived - the basement was just wet. TOTAL PRICE: $18,341.00 - and that was with me working alongside them while they were there and after they had gone for the day.
Despite multiple requests over 2 days for an update on the price I was told nothing - they knew I was covered under insurance (with a cap mind you). I finally found out how much they charged when I called my insurance company and asked them. Elite sent the invoice directly to the insurance company - perhaps hoping I would never see or question the services. My insurance company sent them so I trusted them - WRONG! I found out later that they charged twice as much as anyone else would have. Luckily I kept track of who was at my house and how long they were there so I had some record to dispute the cost.
There are far too many companies charging whatever they want because it's covered under insurance.

1 of 2 people found this review helpful.
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Company Response

Thanks for the feedback unfortunately there are certain circumstances where no matter what we do or no matter how many hurdles we jump over to satisfy a client it becomes clear that they are unwilling to be satisfied. We wish this homeowner the best.