POOL BUILDERS OTTAWA

We started the excavation as per the 2018 calendar schedule late July and the project was completed late August, so I agree with Mr. Kelly James it was approximately one month, start to final fence inspection.

Here is my experience with James Kelly and Britton MacDonald

Prior to the excavation I met with Britton MacDonald to map out their pool in the backyard , at this time we discussed the access path for the excavation machinery and also the placement of the equipment pad. I'd like to give you a visual of the access for the heavy equipment to excavate and remove all the excavated material from the property. At this job we were restricted to an 82" opening compounded by obstructions such as a tree stump that we would have to travel over (it can not be excavated because the gas line is running in the center of the stump), a steel chain link fence, post and gate, a natural gas supply line and a gas meter, this is on top of their being a cedar hedge, a newly installed chain link fence and brick siding compounded by a 25' drop in elevation. Therefore I instructed Mrs. MacDonald that we must remove the chain link fence post to gain access to the back yard, she agreed as long as we covered the hole so that the fencing company contracted would not have to re-dig the hole, otherwise she would be charged extra (needless to say covering the hole did not work out). When discussing the pool equipment pad placement with Mrs. MacDonald I suggested installing the equipment pad some 20 feet from the pool at the same elevation of the pool deck, tucked in behind some bushes, but she declined. The equipment pad was installed approximately 12 feet from the pool and elevated 5 feet above grade, so a structural retaining wall needed to be constructed for the equipment pad, we were not contracted to build a aesthetically pleasing wall just a structural wall. Furthermore the pool equipment would be installed midway down this access slope so trenching would need to be completed prior to the labor crew coming in to build the pool, this further complicated the access to the work site. So picture you are excavating on a 45 degree slope between a house and a freshly installed chain link fence (if the chain link fence would have been installed after the pool installation it would have been much easier for all involved ) and then to make matters a little more challenging we got a major down pour of 25 mm of rain after the first day of excavation. Neither the fence or the house was ever damaged, only the fence gate and a small section of fence which needed to be dismantled to gain access was compromised.

I never met Mr. Kelly James he dealt primarily with my daughter Shanelle, whose main role is to coordinate the installation crews and deal with any concerns that may come up during the construction process so they can be resolved immediately to our customers satisfaction. A flag came up in the fall when the customer declined our free first year service for the initial pool closing.

He mentions wrinkles in the liner, this is most likely the invisible seam as you cannot see it but dirt can accumulate and you can feel it on your feet. As for the water bottle(s), we make every effort to pick up after a days work to remove all packaging materials and take garbage away. The caulking around the stair, this is an easy fix and we are more than willing to fix this issue. As for the concrete edging, yes the guys did miss a small section of the edging , this was a little trickier to resolve but the team got it done.

So this review of one star we find a little harsh as we take great pride in our work and we have built our business on customer satisfaction and word of mouth advertising for 42 years now. These complaints were never brought to my attention until now, and why now, March 2019 and not in September of 2018? The pool is frozen and nothing can be done, however we apologize for any inconveniences and we at Pool Builders would really like to make things right!
We started the excavation as per the 2018 calendar schedule late July and the project was completed late August, so I agree with Mrs. Kelly James it was approximately one month, start to final fence inspection.

Here is my experience with Kelly James

Prior to the excavation I met with Kelly James to map out their pool in the backyard , at this time we discussed the access path for the excavation machinery and also the placement of the equipment pad. I'd like to give you a visual of the access for the heavy equipment to excavate and remove all the excavated material from the property. At this job we were restricted to an 82" opening compounded by obstructions such as a tree stump that we would have to travel over (it can not be excavated because the gas line is running in the center of the stump), a steel chain link fence, post and gate, a natural gas supply line and a gas meter, this is on top of there being a cedar hedge, a newly installed chain link fence and brick siding compounded by a 25' drop in elevation. Therefore I instructed Mrs. James that we must remove the chain link fence post to gain access to the back yard, she agreed as long as we covered the hole so that the fencing company contracted would not have to re-dig the hole, otherwise she would be charged extra (needless to say covering the hole did not work out). When discussing the pool equipment pad placement with Mrs. James I suggested installing the equipment pad some 20 feet from the pool at the same elevation of the pool deck, tucked in behind some bushes, but she declined. The equipment pad was installed approximately 12 feet from the pool and elevated 5 feet above grade, so a structural retaining wall needed to be constructed for the equipment pad, we were not contracted to build a aesthetically pleasing wall just a structural wall. Furthermore the pool equipment would be installed midway down this access slope so trenching would need to be completed prior to the labor crew coming in to build the pool, this further complicated the access to the work site. So picture you are excavating on a 45 degree slope between a house and a freshly installed chain link fence (if the chain link fence would have been installed after the pool installation it would have been much easier for all involved ) and then to make matters a little more challenging we got a major down pour of 25 mm of rain after the first day of excavation. Neither the fence or the house was ever damaged, only the fence gate and a small section of fence which needed to be dismantled to gain access was compromised.

Kelly James dealt primarily with my daughter Shanelle, whose main role is to coordinate the installation crews and deal with any concerns that may come up during the construction process so they can be resolved immediately to our customers satisfaction. A flag came up in the fall when the customer declined our free first year service for the initial pool closing.

He mentions wrinkles in the liner, this is most likely the invisible seam as you cannot see it but dirt can accumulate and you can feel it on your feet. As for the water bottle(s), we make every effort to pick up after a days work to remove all packaging materials and take garbage away. The caulking around the stair, this is an easy fix and we are more than willing to fix this issue. As for the concrete edging, yes the guys did miss a small section of the edging , this was a little trickier to resolve but the team got it done.

So this review of one star we find a little harsh as we take great pride in our work and we have built our business on customer satisfaction and word of mouth advertising for 42 years now. These complaints were never brought to my attention until now, and why now, March 2019 and not in September of 2018? We apologize for any inconveniences and we at Pool Builders would really like to make things right!