The staff at the Mississauga store needs to be more customer oriented. After my purchase the gentleman managing the door (Boxing Day) was polite and wished me Happy Holidays. He made me feel a little better after my experience paying for the item. Here's what happened. I had ordered the item before Christmas and the last day to pick it up was Dec. 24th. Needless to say, with all the pre-Christmas activities I couldn't pick it up so I went late on Boxing Day. The service desk was not busy (one other person in front of me). There was almost no one in line at the cash registers. When I asked at the service desk about where I could pick up my order, the employee said he doubted I could pick it up because it wasn't permitted on Boxing Day but he went to check. So far so good, although I thought maybe I had wasted a trip. Then he found my item and brought it around so I could pay for it. I thanked him for getting it. because it;s the decent thing to do and because he may have had instructions not to do it on Boxing Day. He ignored my thanks. I repeated it and again was ignored. I paid for it and we chatted a little. He handled the purchase well. However, once the transaction was over, instead of thanking me for my substantial purchase and voicing some type of holiday wishes, he lectured me about Boxing Day policy and next time to check the web site before coming to pick up an online order. I got a little defensive but stopped talking and turned and walked out, taking a deep breath to calm down. I came home and checked their web site. If you have the patience to scroll to the bottom of the page and read the fine print, there's a line that says online order pickups "cannot be scheduled" on Boxing Day. What does that mean? To me it means that I can't schedule a pickup time but it says nothing about "no pickups." A word to Canada Computers: say what you mean and don't put this stuff where almost no one will read it! What's with customer service today? More and more we, as customers, seem to be an inconvenience rather than the reason these places stay economically viable. I'll hold my nose and shop there again because of the range of products and prices, but don't expect Canada Computers to value you as a customer. Would I recommend them? Probably, but with a warning. Judging from the reviews here, I'm not the only one who feels this way. Wake up Canada Computers.
- Approximate cost of services:
- $1,000.00