I've used Canada Computers quite often over time, usually for minimal items that generally do not need replacing, or that I'm alright with the loss. But recently, after purchasing a fairly pricey high end monitor, I've discovered yet again why I was so wary of this place.
Not only are they NOT customer service oriented in any way, but they will mislead you about their warranty service (it's a glorified shipping service from them to the manufacturer. DO NOT BUY THEIR WARRANTY FOR ANY REASON). They refuse to replace or accept that a product is defective, going so far as to tell me they will "call the police" as apparently I'm defrauding them (with my warranty in hand, product in hand, and barely a month past the purchase date). They passed me from employee to employee, each claiming the next was a "step up" and "manager". It's a shady tactic, and it just lead to some guy in a dress shirt who refused to listen.
Their online site is even worse. Don't even bother.
Their staff are mostly untrained, and uneducated on any of their product. They'll mislead you, and then pretend they never said it. It's a blatant sham.
Avoid this place if at all possible. There are so many more reputable tech companies available.