I live in an older home and was looking into doing an energy assessment after receiving a pamphlet from Enbridge. Energuy was one of their recommended contractors. When inspection day arrived, I got my first hint that there was a problem. The inspector's greeting was "I hear you are replacing your furnace". Nope. He had a note from the office saying that we were. I indicated that we were looking for help in prioritizing which repairs would make the most sense for our home.
At the end of his visit, we received a one-page receipt that indicated "important next steps" on which almost every possible upgrade was checked (including replacing our boiler). We were told that we had only 120 days to do any upgrades but that the actual report would not be received for four weeks. In fact, it was one month and 9 days before we received the report.
In the meantime, we called various contractors for quotes. Insulation contractors suggested that installing insulation in the basement and main walls (two of the top recommendations) would be crazy as it would be ineffective unless we gutted the whole house (not in our plans). They also indicated that the GreenON rebates are far more appropriate for our home. When I contacted Energuy about this, they stated that "someone told them that I would be replacing my furnace" and that they have no responsibility to tell me that their service is not appropriate for me. I was the only one who spoke to them, and certainly never indicated any plans to replace the boiler as it is relatively new. I have had many contractors recommend against work if they felt that it would not be suitable. Those contractors instantly gain my respect, and I would recommend them without hesitation. Energuy really didn't seem to care if their service was going to work for me. They asked me if I thought that Home Depot would recommend Lowe's.
When I finally received my report, it was full of errors. It states that we have Central Air Conditioning (we do not) and a gas fired fire-place (nope). When it talks about "Your Household Operating Conditions" compared to the "Standard Operating Conditions" it got my household size and heating settings wrong. The inspector said that the report would set out the potential cost savings per upgrade. It does not. The report might be easy to read for an engineer, but not for a consumer.
If you are looking to make energy efficiency changes, save your money and use a contractor who will apply for GreenON rebates on your behalf. No "energy audit" required. This company really doesn't care if the customer is happy. My impression is that they see the gas company as the one to please, not the homeowner.