Canada’s Restoration Services’ employees and the services they provide are unsurpassed. We were finishing our basement and had just finished putting up all the drywall and ceilings. That same evening, as we connected our hose to our sprinkler, a pipe had burst inside our house and had flooded our entire basement within a matter of minutes. The water came pouring in through the newly installed ceiling and drywall. We called Canada’s Restoration Services first as we have used them before in the past in another city and they were nothing short of excellent at that time.
We were immediately connected to Jorge who came over and quickly and thoroughly assessed the situation. He brought in his team consisting of Stephany, James, Donovan, and Alex. They were all so friendly and caring and they all got to work right away by checking moisture levels, tearing out the drywall and the ceiling (and during this process they were very careful and saved as much as they could), and installed heaters and fans to ensure everything was thoroughly dry. The four employees mentioned above were absolutely wonderful. They were very courteous and careful with our home. They ensured our floors were protected every single time they were here, they were polite and very respectful, they completed all their work quickly and thoroughly, and because they even cleaned up the previous contractor’s mess, they left our basement in better condition that how they found it.
Jorge, who was overseeing the entire process, consistently called to check in and would personally come by (even though he was leaving his own personal engagements) and would assess how the rebuild was progressing. He rarely had to make adjustments as the four above were excellent in their work but if he did notice something that could be improved, he did not hesitate to tell his team and Stephany, James, Donovan, and Alex were more than happy to make any adjustments so their completed work would exceed standards (and it did!).
Alex came and did the restoration on his own. He is nothing short of an excellent, hardworking employee. He was meticulous in his work. He had such a warm and caring personality that made it easy to trust him in our home when we were not there. He consistently showed up on time, ready to work, and took care of our home as if it was his and showed absolute respect for every member of our family. On the day he finished working for us, he even assisted my husband with cleaning up prior to my surprise birthday party!
Jorge was extremely helpful in assisting us in dealing with insurance. Initially we thought we would pay for this ourselves thinking it would be our fault (first use of garden hose after winter even though all precautions were taken prior to winter), but he noticed that we were simultaneously dealing with a flood in our condo in Toronto as well as being a family with three small kids and one on the way (so I had gone down to working part time). He was very generous in terms of offsetting the cost we would have to pay ourselves if we did not go through insurance and I cannot express enough how much this gesture meant to us at this particular time; it was so truly appreciated. However, we were lucky enough that insurance did cover us and even then Jorge was still very honorable: we had someone that was able to come in and texture our ceiling right away so within minutes, Jorge sent us back our fair amount, no questions asked. This was shocking considering we are still trying to get our money back from our previous contractor. Even after the work was completed, Jorge still came by and made several calls to ensure that everything was to our (and his!) satisfaction.
These employees became friends to us in such a short period of time. I would highly recommend Canada’s Restoration Services, and in particular, all of the people named above, to assist with any renovations. They are extremely knowledgeable, very trustworthy, highly skilled and very efficient at what they do. We are so grateful to Jorge, Alex, Stephany, James and Donovan for all that they have done for us and hope to come in contact with them again should we ever need them again.