Normally I don't pay much attention to one-star reviews, so I will be thorough in my experience to justify it. It took me a while to write this after being dissatisfied, as I wanted to give every opportunity to make it right. I have been in construction and skilled trades for almost 20 years, and I understand things can happen. If I ever receive service to properly correct the faulty installation that rotted out the plywood, I will modify this review.
I had the roof installed 5 years ago. I got 3 quotes. A roof is not something I wanted to go bottom dollar on. My neighbor at the time had her roof installed by Royal Peaks. I ended up making the decision based on her thoughts and experience.
The first issue, which fortunately I caught before the install, as they had dropped off a completely different color shingle on the roof than what I ordered.
During the install, the installers were nice enough, and the job itself was performed in a timely manner. The plywood was in excellent shape, and no sheets needed to be replaced. The job was cleaned up reasonably well.
Two weeks after I had the new roof installed, I had water dripping from my ceiling in the kitchen. I was not impressed. I walked the roof and found a number of issues. Flashing was not secured properly and the vents they added were not cut out properly. Someone was sent, and I had no further leaks after that.
5 years later, in the fall of 2018, I woke up to a significant amount of water in my kitchen floor (which I had renovated, repainted after having the roof done). I went into the attic, and I saw a completely rotten piece of plywood, at the vent stack, the same place it had originally leaked. Turns out the last fix made the leak slower, which in fact made it worse as it created a lot of rot over the years, to the point where you can put your foot through the roof.
I called again, the service man came out and was pleasant enough. I already knew the issues that caused this, and he was honest enough to confirm them without me saying anything. He did enough to stop any more major water issues.
After that though, and about half a dozen phone calls with promises to have the issue properly corrected, I have given up.
I still have an area of the roof that needs to be removed to change the rotten wood. I also have a section of the ceiling which I have to fix for a second time, at my expense in my kitchen.
Even after the initial issues, I would have been happy just to have a roof that did not leak. I tried to give them the benefit of the doubt, at every opportunity.
However, at this point, I can not possibly recommend them to anyone, as all the promises that were made about the warranty and workmanship have not been fulfilled.