Crystal Clean Services

Duct Cleaning
762 upper james st Hamilton ON L9C 3A2
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HomeStars  >  Duct Cleaning in Hamilton  >  Crystal Clean Services
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60%

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Reviews by rating (past 12 months)

Reviews for Crystal Clean Services

Average customer rating:
7 10 (8 reviews)

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Private User
Private User
Private User reviews Hamilton, ON
10/10

Duct Cleaning

This company have done an amazing job rectifying some problems that occurred, I highly recommend them and also I will recommend them to my colleagues since we manage homes. Thank you Mike for making this experience a positive one.

Review has 1 previous version
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Beryl in Hamilton
Beryl in Hamilton
2 reviews Hamilton, ON
8/10

Duct and carpet cleaning

They did an excellent job with the vents on the floor. However I did not see them remove the return air vents on the walls. I don't know if they should have removed them. I am truly pleased with the duct cleaning and Deodorizing. The carpet cleaning not bad. They used my water and ele tricity. I did not like that. Also , my stairs were left sopping wet despite my being told that most of the water would be vacuumed out. The four bedrooms and corridor very well done. Overall, except for the sopping wet stairs a decent job. Great guys.

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Cheryl Nacha in Hamilton
Cheryl Nacha in Hamilton
1 review Hamilton, ON
10/10

Duct Cleaning

I've had Crystal Clean clean my ducts 2x's. I was very happy with the job. I have dust allergies and this has helped tremendously. And I'm dusting less than twice as often.
The servicemen were polite and cleaned up after themselves. They also walked me through the job when they were done to assure my satisfaction.
Would definitely recommend this company to anyone looking for duct cleaning.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Hamilton, ON
10/10

carpet cleaning

Staff very helpful. Prices great, loved the method. Highly recommend them. Thanks Crystal Clean. They called showed up on time, did there best to make sure i was happy didn't take that long to dry. AMAZING JOB.

0 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to let us know how pleased you are with our service.
Sincerely
Mike

RC from Hamilton
RC from Hamilton
1 review Hamilton, ON
0/10

Crystal Clean Carpets

I am unhappy with this service. Our initial estimate was $250- I asked for scotch guarding, but they did not provide an estimate. When the work was done, they billed me for $700! Nearly triple the estimate!They reduced it by $125 but I will never use this company again!

2 of 3 people found this review helpful.
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Company Response

RC did have extra areas cleaned , a bedroom was larger that we were told plus she also had deodorizing added for all the areas cleaned then she added the taxable amount to make it look on this review like a larger amount was charged . When someone says would you like the areas guarded and you say yes thank you and you guard them please don't blame the company , their only doing what you requested. even after all this we adjusted the bill for you , you write a review not thanking us for working things out for you. the final bill was only $495

DB in Hamilton
DB in Hamilton
5 reviews HAMILTON, ON
0/10

Duct Cleaning June 2013

I would not recommend this service, reasons being:
1. they do not normally take out the vent and vacuum via the ducts, only b/c I took out each vent out did they vacuum this way - they said they only needed to stick the rod through the vents (that could not possibly collect everything with such limited movement/access??).
2. Such a mess was left - we have ceiling ducks (retrofit/older home) and no clean up was completed (I took pics of this), there was debris, dust, pieces of things that dropped all over the floors, carpets - what a mess to clean up (they should have vacuumed this up) - we had a baby crawling around so this was not only a mess but a safety issue!
3. Before leaving (they had packed up already) I asked if we could do a walk through (as I wanted to make sure they found each vent - as when I asked at the beginning if they'd like a run down on each vent they said no) - during the walk through I noted a vent that they were unaware of - they said well we've packed everything up.....I said - you need to do this vent (since they said no to the offer to run through each room to point out all vents this was not my error) - disgruntled and unenthusiastically he did the vent. HOWEVER given he missed one - I suspect there were others missed too....
4. After putting a brand new filter in following the service, the amount of black dust that formed in the filter (we have pics) is unbelievable given the ducts were suppose to be dirt free?
5. November Furnace Service - the company that services our furnace took pictures of what our furnace looked like at start up - full of dirt/dust/mites, etc. He assured me that the ducts couldn't possibly have been cleaned well if this is what is left (and that this amount of dust/dirt could not have just appeared in the 5mths since the duct cleaning).
6. Invoice checklist notes "post furnace check" this was checked off however was not demonstrated to us, "clean any mess" checked off - not done!

VERY EXPENSIVE for the terrible service/quality. I would NOT recommend this company.

Hamilton, ON

1 of 2 people found this review helpful.
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Company Response

I spoke to this customer who contacted us ( 6 months ) after the job was complete. Since the customer only paid to have the ducts cleaned and not the furnace I tried to explain the process of DUCT cleaning. The rod they are speaking of is not the suction, it is a high pressure air wand to force the dust and debris down to the vacuum which is connected to the main trunk of the supply right by the furnace. The filter of the furnace collected black dirt after the new furnace was installed. When installing a new furnace you bang the vents to add the new connection from the furnace to the supply and in doing so can loosen the soil , by the way half a year ago when we cleaned their ductwork they didn't have the furnace area cleaned. We service thousands of customers yearly and strive to satisfy them all, re cleaning any areas customers feel could be cleaner. This is very rare occurance. Since it has been so long since the job was done we normally can't guarantee years for the vents to stay clean but I offered to do another cleaning for half of our already low price. Please be aware of companies that call from other countries and offer super cheap prices . lol There is a segment on marketplace about their service and upselling . Mike

Diane Scott in Brantford
Diane Scott in Brantford
2 reviews BRANTFORD, ON
10/10

Cleaning furnace ducts.

We were told by the company that installed our new furnace that our ducts looked great and did not require cleaning. I have asthma and allergies to dust and my symptoms became worse. We contacted this company and they were able to clean the next day. The servicemen were very polite and efficient. They were done in a very short time with everything vacuumed went directly outside to a truck. What a difference it has made in my health.

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Company Response

Thank you for taking the time to write your review . too many times people only think of writing if things didn't go as good as they hoped . Thanks again Mike

Vicki Bonenfant in Hamilton
Vicki Bonenfant in Hamilton
1 review Hamilton, ON

First Review

8/10

Carpet Cleaning

We have this team come by and do our carpets about twice a year. They are always on time and do a great job. The move our furniture each and every time and always refer to us with the proper salutation. Very polite.

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Company Response

Thank you so much for your kind words. We look forward to servicing you again in the future.
Mike

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Crystal Clean Services

Professional carpet and furniture cleaning, serving Hamilton Burlington Brantford St Catharines Oakville areas Duct cleaning provided by certified gas fitters , dryer vent cleaning and furnace cleaning also available. We service the same above areas.
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