Amazing service! One of the best company's we dealt with in years.
Starting from Meira who was very pleasant and professional when we called to setup our initial consultation with David, and ending with TJ the installer, Aire One never stopped amazing us.
David was very helpful in determining what kind of system will work best for us. He was very knowledgeable and answered all of our questions. Most importantly it never felt like the company was trying to push their agenda. Right from the beginning David wanted to know what it is that we are looking for, unlike "another company" who tried to persuade us to rent with them.
We did shop around and could not find anyone who would give us the same service as Aire One for a more competitive price. Believe me that company who's name I did not mention tried very hard to get our business. But instead of concentrating on serving the customer, it felt like they were more focused on their own profits. So we ended up going with Aire One, a company that gave us the best deal right away, no bullshit and no runaround.
Dave visited us several times and spent hours making sure that all questions were answered and that we are comfortable with our decision. Let's face it, you don't just go and spend $10,000 without making sure that you know what you're doing. He took accurate measurements of our old furnace and all of our rooms and windows.
TJ the installer come on the day he was scheduled to come in and took all the measurements once again, making sure that David's drawings were correct. The next day we had a new furnace. Because this was no ordinary swap, TJ had to come in one more time the next day to complete the installation. He completely rebuilt some of the ducts, removed our old "antique" furnace and A/C.
The basement was left just the way it was before he came with the exception of brand new beautifully installed equipment. He even sweepped the floors. All cables, hoses were neatly strapped together. Seriously I never saw a person work so well. TJ also took the time to answer any questions we had and did everything exactly as we expected it, in fact even better then we expected.
Now we are enjoying our new home comfort system. It is so silent and the air distribution is so even. We actually ended up lowering our heat by 2 degrees because we didn't feel we needed it to be so high. Our home is very pleasant to be in.
Tomorrow one more person is going to come to make sure everything was done properly. This is how Aire One West guarantees quality. Love the service. I highly recommend them to you all. Don't jump at the first available installer or home comfort provider. Do some homework, shop around. Only educated clients get what they want.
This review might sound like a bit too much, but it is the least I can do to thank all the people who worked so hard to give us the service that we paid for. I'll give Aire One West 10/10 any day!
P.S. Just to make sure this doesn't sound too unrealistic I'll mention that we did run into some problems; our original order had a thermost without wifi capabilities even thoughvwe were supposed to have one. As a result of some minor miscommunication TJ didn't have it on him on the day of installation. The next day TJ installed the thermostat and made sure it was working properly.