Well, we thought the summer was near to being over and the weather would start to cool down. It was mid-September after all. Well, Mother Nature thought different and gave us a beautiful week of near record highs, and that's when our air conditioning unit decided to give up the ghost. It was cranked, but the air was still very warm and humid inside the house. I called another company and they dropped by to confirm the unit wasn't working for $99, but they did show me the huge chunk of ice inside the furnace. There was likely a leak, but couldn't do anything to confirm until the ice melted. So, I waited four days and decided to call Aire One this time. Their guy came next day and explained the situation in more detail to me and indicated I could run the furnace unit during the winter, but there was likely a leak of Freon somewhere in the system, and maybe it was not the best idea to have that leak inside the house. So, later that day I called Aire One and discussed replacing the AC unit. They gave me a very fair price and their team was at our house the next morning to replace the broken system. They showed me the likely culprit of the leak and were also very open to showing me what they were doing or answering any other questions I had during the day. They did a very thorough job and everything was back to normal in the rooms they needed to navigate through. Great guys. Overall a very professional job and I'm very pleased with having picked Aire One West. Of course, I hope to never see them again!!! Well, at least not for an AC unit.