JPS Furnace & Air Conditioning

I booked my appointment two weeks advance. The company didn't forget it and let me know a tech will call me day-of informing me of his arrival! A tech called me that morning confirming his arrival in the scheduled time and he arrived on-time. He counted the number of vents and gave me a quote for the work before proceeding so I could decide whether I wanted to proceed or not. He asked if I had any further questions before I wanted to proceed. He provided an estimate of the duration to complete the work and finished right on-time within that estimate. He was very professional and tidy. Upon completion of the job, he thoroughly explained everything to me, allowed me to ask all the questions I had, and asked if I had any more too. He was very professional and polite. While he was working, I had a delivery of two very large and heavy shipments arrive. He stopped his work and asked the delivery person if they needed any help; he moved his equipment so the delivery person could reach my front door and he even helped the delivery person and me carry the heavy boxes into the home. That is above and beyond service and demonstrates the tech's thoughtfulness and consideration for others while working.

The one short-coming was that the tech forgot to remove two small sheets (looked like dryer sheets) off the floor; I found them later. A very small shortcoming, as it takes seconds to pick them off the floor. I'm fully satisfied with this company and will use them again.

Hi
I called early in the morning to help with a furnace that had stopped working. The messaging service took the call and said the JPS office would open at 8am and they would call be back. I received a call promptly at 8 and was able to receive a quote and book a repair call the same morning. The technician was running a little late, but I was given a phone call to advise ahead of time. I really appreciated this.

The technician (Alex) was prompt, polite, informative and efficient. He provided me with options and costs and a recommendation that met my needs and budget. He also provided things to consider going forward.

Services were delivered at the quoted cost.

I was very satisfied with the service.

Had new furnace put in, seems to be undersized runs almost full time. Now has stopped and JPS has been out 3 times and still not fixed. They have to order parts in for their main product line. Sitting with my furnace down waiting for parts. I bought hte mid level unit but product is very low quality. Sloppy internal wiring and cheap electronics,

Good techs work done very quickly. Just a couple of minor items. Sales person high pressure, promised lots but when final contract came their where differents between what he said and the contract wording. Overall good company just ask for final contract before agreeing to the project!

Definitely 5 out of 5 amazing service provided. I would highly recommend this company as the service technician that came and serviced our furnace was amazing. I asked numerous questions and he helped me understand our furnace and fixed a small water leak before it became a costly repair. He advised me on our old style barrel roll humidifier that no one uses these days and in the spring will have them replace and install the latest technology one that everyone uses ,but showed me what to do and how to clean it and with what solution. Very very pleased with the service Thank You

The team from JPS Furnace & AC, by name of Emilio and Leon, arrived promptly this morning to install my central air. I knew that my home would be a challenge to them, because the power panel was on the opposite side of the house from my furnace room, and my entire lower level is completely drywalled and finished. Emilio did look concerned, he couldn't hide that! But the two of them did an absolutely awesome job installing the complete system in under 7 hours. They did have to make two access holes to track the wiring, but both are inside closets and are now covered smartly.
These guys were extremely polite, efficient and patient answering my questions and concerns and addressing the most minor issues. They cleaned up everything behind them, and you can hardly tell they were in our home.
We are delighted with the install and feel very comfortable waiting for the hot (and smoky) weather next summer. Only regret is that we should have taken care of this last April!
And you couldn't ask for a more comprehensive warranty. Their 12-year Comfort Club gives me 100% peace of mind.

The installers where professionals who knew their job and did it very well. I would advise anybody to use Jps to buy install and service you air conditioning system.

Thanks Jps!

The salesperson Peter was very friendly and helpful. Installation crew arrived right on time and finished the job by mid-afternoon. City inspector was impressed by the good job. One star off because I emailed the Field Supervisor with questions and after a week, I still had not heard back from him. But still I would highly recommend this company.

We installed new floor in our home and we required humidifier installed. I contacted JPs furnace I explained what we need. The manager gave me suggestions to fit our need. The very next day, they installed it. That is a service. I may add that the lady st reception wasvery professional
Ali

JPS did a great job on estimate, install and service. We had an issue early on, but the service department rectified very quickly. Neighbor had suggested JPS and I was happy he did. Neighbor also got a referral gift. Nice touch JPS. Would recommend.