True North Underpinning

We recently hired True North to underpin our basement. They job was completed on time and on budget. Dan and his crew (especially Aubrey and Josh) are top notch. The quote Dan provided was detailed and transparent. We got a quote from another company which appeared to be lower, but once we probed a bit we learned it was about the same as Dan's. We went with True North and are very glad we did. Dan was available throughout the process to answer questions. As importantly, the on site crew worked really hard and were a pleasure to deal with - not only with us, but with our neighbours too.

Very professional team. Dan, ans every member of his team was a pleasure to interact with. The Job was done on time and done well. I highly recommend them to anyone looking for a quality underpinning job

Daniel, John and crew were great. Daniel has excellent communication, the crew was always punctual and able to work around any problems, because every job has a few.
I would highly recommend.

After meeting half a dozen companies to help us with out basement dig-out we chose True North. Daniel was approachable, calm, professional and took the time to run us through everything we were about to go through. Our dig-out had the extra complexity of a heated floor so understanding everything that was happening was important to us. He was alway willing to answer any and all questions and address any concerns. During the work his team were hard-working, friendly and totally professional, keeping us informed and adapting to surprises while filling us in along the way. They were also very funny (!), which helped to lighten the stress. Daniel was also very helpful with things that weren't;t in our contract. For example, he helped us arrange for architectural drawings and facilitated the permit process when we were unsure how to go about it all. And the work was impeccable. We now have a spacious basement with much more height than expected.

True North underpinning is an exceptional company all of their workers are wonderful Dan runs the company is polite considerate and very respectful.

I would feel very comfortable recommending this company to any of my friends even single women - there are no contractors trying to take advantage of you here.

everyone is respectful and organized and even treated my neighbors well.

And the work itself is fantastic.

We had True North Underpinning add an extra 2 feet of clearance to our 100+ year old semi-detached house's basement - going from 6 feet to 8 feet. Daniel was able to walk through the project with me and provide a thorough quote which combined with their excellent testimonials gave me the confidence to proceed with them.

Ultimately I was very glad we did, and was very happy with results. While we had some hiccups along the way due to the soil consistency under our house True North were able to bring in the right external engineers to help us ensure the project could proceed safely and with minimal cost overruns. Best of all despite these setbacks they were able to finish the job in the time quoted.

Kevin and the crew on site were very friendly and easy to work with and did a great job of keeping the site tidy throughout.

Attached are some photos of the job after True North was done but pre finishing.

True north underpinned our basement (including excavating and creating a basement addition under an existing two-story addition). Dan and his crews were exceptionally professional, offered sage advice on key decisions and accommodated multiple adjustments. Cannot recommend highly enough. If anyone I know were to consider lowering their basement, I would direct them to Dan without question.

COVID made this a challenging project from the start, but it was handled professionally and efficiently by the fantastic team at True North. Daniel, the owner, is an expert in his field and a great communicator. The end product made me very happy and I can't recommend them enough. It was worth every penny.

True North did an amazing job underpinning our basement.

The entire project was finished in 4 weeks which we were thrilled about, and the cost was was an exact match to what was originally quoted.

Would highly recommend Daniel and his team to anyone looking to underpin their basement.

I'm sitting at my computer in my beautiful finished basement as I write this review for True North. They were an absolutely essential first step to finishing space. The underpinning work finished this past summer and I have many great things to say about them and the process overall.

- Hardworking friendly crew, clean, and were knowledgeable of many trades.

- Daniel (Owner) is friendly, knowledgeable and was responsive to all of my questions.

- The process overall was fascinating to watch as it progressed and at no point did I feel like my house was unsafe to live in while it was happening.

It was a pleasure working with True North and it's amazing to think how worthwhile a basement renovation like this is from an investment perspective. Having a finished space adds tremendous value, not to mention practically you'll have a whole new floor of living space -- I love it. Okay back to watching my 75" basement TV.

Daniel, ps -- I may use your services for a new house in the future. Get ready for the bombardment of questions again ...

Al