True North Underpinning

Basement Renovation
9 Canvarco Rd Toronto ON M4G
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Basement Renovation
True North Underpinning
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Reviews for True North Underpinning

Average customer rating:
10 10 (96 reviews)

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susan in Toronto
susan in Toronto
1 review Toronto, ON
10/10

Basement Lowering & Underpinning

I would like to thank Daniel, Travaugn, John and their crew for a job well done. They were so easy to work with- showing up every day, on time and always with a great attitude. The work was completed earlier than estimated (when does that ever happen?) and exactly as quoted. They left everything as clean as possible. And we have a completely usable basement now thanks to them!
I would not hesitate to use them again or refer their services.

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Company Response

Hi Susan,

I hope you enjoy the new basement and thank you for mentioning the clean up. Those details are very important to us and i know our customers feel the same.

Daniel

J & D in
J & D in
1 review Toronto, ON
10/10

Basement underpinning on a semi-detached house

We were referred to Daniel and his team by friends who used them and were extremely happy. Our project including underpinning the full perimeter and increasing ceiling height from 6 ft to 8 ft, installing a sewage ejector and sump pit/pump. After getting competing quotes we were convinced they were the best choice given the clear understanding of the work required, complexities of completing the work on our 80 year old semi-detached house in Midtown, and most importantly the transparency with respect to how the project would unfold. True to form, the project was completed within agreed upon time frames and on budget. What made this such a positive experience for us was the care and effort they took to prevent as much disruption as possible to our family (including two small children). From entering and existing solely through the windows, scheduling bin drops to allow greater parking access on weekends, to keeping the job site cleaner than we thought possible, the whole team exceeded our expectations. Josh and Edgar kept us regularly informed of what to expect on a daily basis, and the communication throughout was excellent.
Would highly recommend the whole team - thanks for the great work!

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Company Response

Hi J+D,

We're happy we were able to be able to work on your project. Referrals are very important to us and we're glad you had the same good experience as your friends. Enjoy the basement and all the best going forward.

Daniel

Ashley
Ashley
1 review Simcoe County, ON
10/10

Basement underpinning and walkout

Last August, Daniel and his team underpinned the basement of our 100+ year old semi (including all new plumbing), taking it from just over 6ft to about 8ft finished, and they also built a walk-out at the front of our house. While we spoke with several contractors about the job, it was clear from my very first conversation with Daniel that he was the right person for the job.

Almost a full year before we planned to have shovels in the ground, I contacted Daniel just to find out a little bit more about the underpinning process. Despite fully disclosing we were no where near the point of requesting estimates for the job, Daniel spent at least 20 minutes on the phone with me explaining the process, answering my questions, and offering advice. Several months later when we requested an estimate Daniel made just as strong a second impression, and we were happy to entrust Daniel with the job.

Work started on time, the team was hard working and polite, questions were responded to promptly, and progress and next steps were communicated in a timely manner. Just as important, the job was done exactly on schedule, despite a few hiccups (not at all owing to Daniel or his team) along the way. Where issues arose, Daniel dealt with them head on, offering solutions and incorporating these into existing timelines (e.g., the brick pillar supporting our porch roof was too unstable to underpin and Daniel coordinated the building of a new one). Our neighbours also provided very complementary feedback about the team and their work.

We would not hesitate to hire True North again, and would recommend them to anyone we know.

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Company Response

Wow. Thanks Ashley for the long and detailed review. We were glad to be a part of your renovation and hope you enjoy it for years to come.

Daniel

Tracey
Tracey
2 reviews Toronto, ON
10/10

Basement underpinning

True North is one of the best contractors I have ever worked with. They were professional, on time, competent and friendly. They handled all aspects of the work. I did not have to worry about anything. The work was completed on time and exactly as quoted.
Thanks Daniel, Josh and Edgar :)

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Company Response

Hi Tracey,

Thanks for taking the time to review our work. We really appreciate it. Enjoy the new basement.

Daniel

S.R in Toronto
S.R in Toronto
8 reviews Toronto, ON
10/10

Floor drains, support columns, interior waterproofing and new concrete

TNU were a great company to work with. I had an old 100+ year old home and needed to replace all of the drains and get new concrete floors poured. It was a big job that I have never undertaken before. The crew were very knowledgable and answered all of my questions. They walked me through each stage and explained what was going to happen. I had 3 support posts replaced as well. As I was finishing the basement, it was a good idea for me to waterproof the interior and install weeping tile. They took care of everything. In the end my very uneven floor was level and new and the support post replacement made the basement more open and spacious. I am extremely happy with the results.

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Company Response

Thanks for the great review. I hope you enjoy the new basement . Please try to remember to send us pictures of the finished product.

Sandra  from Toronto
Sandra from Toronto
5 reviews Toronto, ON
10/10

Underpin, Lowering and New Steel Beam

Well, I finally let my husband convince me to get the basement underpinned. I was very skeptical about the whole process as my biggest fear was getting the main support beam changed…..what if something went wrong?
Hence I did a lot of research in hiring a contractor. I interviewed companies from the homeshow, a couple of companies that had done renovations for us previously but in the end my gut said to go with True North Underpinning whom I actually found on Homestars. Upon meeting Daniel the owner, I knew right away our house would be in good hands and that he was the guy. He was very easy to talk to and explained the process step by step. Daniel also coordinated with my cement polishing company the correct cement to pour to produce the best final product. His quote was on target and didn’t have any hidden costs. My instincts were bang on about him and the True North Underpinning.
The job started on the date specified and ended punctually. On the first day I was introduced to the crew, the foreman and project manager. Edgar and Josh were fantastic to work with. They were a very hard working crew. They arrived with the crew punctually and more often than not earlier than 7am every day. They ensured that all details were taken care of and any questions I had they answered. Also, all the coordination between the plumber and HVAC was flawless. Everything went very smoothly. As a side note, I unfortunately don’t have photos of the heated flooring being installed as I was away during that period. I can’t believe how stress free this whole process was. I would highly recommend True North Underpinning. Thank-you for a fantastic job on our basement!

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Company Response

Hi Sandra,

We appreciate the great review. We also enjoy stress free projects with no surprises. I'll pass on your review to Josh and Edgar to read. We love the feedback. By the way, I bet Paul took pictures of the heated floor. We'll make sure he gets them to you. Good luck with the rest of the renovation.
Daniel

Darin Amos from Toronto
Darin Amos from Toronto
5 reviews Toronto, ON
10/10

Unperpinning and Front Addition

This review is long overdue. We hired Dan over a year ago after struggling to find a contractor for our ambitious project. We wanted to lower our basement floor and add a front addition. We removed the front basement wall while keeping the original front facade of the house because we wanted the brick to be part of a new front porch that would become a proper interior space.

I cannot state enough how tremendously thankful I am that I found Dan and True North, this was a terrifying project and I could not have felt more comfortable during the entire thing. My wife and I have undertaken a lot of projects and Dan and his team were by far the most professional team we have encountered.

They were perfectly on time at 7am, every day. We encountered a couple unexpected challenges along the way and they handled them with ease like pros. Our original start date was the fall of 2015, but just a few days before the start date, we failed to get our building permits and needed to go to the committee of adjustment. No problem. Dan adjusted his schedule and we went ahead in the Spring of 2016.

Dan also had to coordinate with our General Contractor who did the remainder of the work since this project included removing the old front porch and supporting the upper floor of our house.

If I was doing this project over again, I wouldn't bother calling anyone else.

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Company Response

Thanks Darin. I though you did enough by showing potential customers of ours around you project, but this review is great. I'm glad you guys are so happy with the finished product. We were happy to be a part of it. All the best.
Daniel

Anne
Anne
3 reviews Toronto, ON
10/10

Victorian Basement Underpinning

Daniel and his team (Edgar, Josh and the gang) did a fantastic job for us on our very old, very rickety house in Leslieville. From beginning to end they were thorough, and proactive, and the scheduling and work ran like a well oiled machine. Daniel was always responsive to emails, and Edgar handled any questions or requests I had for him on-site quickly and with the friendliest of dispositions. Edgar went above and beyond what I have come to expect from contractors, he transplanted plants that were in the way of concrete delivery, he re-dug window wells that had been removed along the way, he re-poured a small piece of concrete in our front sidewalk as a favour... the list goes on, and always with a smile. Josh, too, stored some materials for us in his personal shop, and was on the lookout for savings for us in how the job was approached. When we found that our walls were only single brick on the sides, and with a gap behind that, the engineer suggested rebuilding the wall, so the price of course went up, but thanks to Josh's thoughtfulness, he proposed pouring a support wall in the gap and anchoring it to the existing, and the engineer agreed that it was a better approach, and the price went back down!

As far as the actual work goes, everything was done to a high standard, the job site was kept clean at all times, and the guys rarely even came into the house, entering by the basement window instead so as not to disturb us. We had to dig down quite deep to get full 8ft finished ceilings, plus pour behind one wall, replace termite damaged support posts and sill plate, so there was lots to do, and our house is stronger for it. Safety was a big concern for us, and each step was done carefully, and no corners were ever cut. Though they may not be the cheapest underpinners in the city I am confident that you get the quality and seamlessness that you pay for and it was well worth it for the piece of mind and quality results.

Can't recommend True North enough! Thank you, thank you!

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Company Response

Hi Anne,

Thank you for the thorough review. We are glad that we were able to help secure your foundation walls and still give you the deep basement you wanted. I'll pass the review on to your crew.

Daniel

dana7
dana7
2 reviews Toronto, ON
10/10

Basement Underpinning

Daniel and his team were great from start to finish. Right from the beginning everything was explained in detail and the job was done on time and on budget. His guys work really hard and the job site is always kept clean and organized. Daniel is very knowledgeable and runs a very professional company. I have and will continue to recommend True North!

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Company Response

Thanks Dana,

We need to have the scotch we discussed sometime soon.

Daniel

GP & RP in Toronto
GP & RP in Toronto
1 review Toronto, ON
10/10

Basement excavation and underpinning

Everything we read in these reviews came true for us. Daniel and his crew were outstanding from beginning to end. There was no stress. In fact they made the whole experience a pleasure. Who can say this after a renovation?

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Company Response

Hi Guys,

Just wanted to take the time to thank you for the great review. Hope you enjoy the new space.

Daniel

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about True North Underpinning

True North Underpinning is a company fully dedicated to lowering basements of Toronto homes. We have vast experience with all the varieties of houses in Toronto including heritage homes that are over 140 years old, townhouses, detached and semi-detached homes.

We can provide a higher quality service with our True North Underpinning crews who are trained underpinning specialists. You will be assigned a crew that is both professional and courteous. They will see your project through from beginning to end.

When it comes to underpinning your home don't leave it to amateurs or less experienced companies. A major renovation such as this should be done by professionals.
True North Underpinning is proud of our reputation of completing jobs on time and on budget, with the highest quality of workmanship and cleanliness.

Call us for a free site inspection followed by a detailed and itemized estimate. . We are fully licensed and insured including mandatory underpinning insurance.

Underpinning, Basement Lowering, Bench Footings, Internal Waterproofing, Structural Steel Beams and Posts, Basement Walk-outs, Crawl Spaces, Basement Plumbing, Weeping Tiles, and Sump pits

CATEGORIES
Basement Renovation
SERVICES
Underpinning, Basement Lowering, Bench Footings, Internal Waterproofing, Structural Steel Beams and Posts, Basement Walk-outs, Crawl Spaces, Basement Plumbing, Weeping Tiles, Sump pits and in-floor heating.
WEBSITE
http://www.truenorthunderpinning.ca
NUMBER OF EMPLOYEES
16
PAYMENT METHOD
Cheques
LICENSES
Yes
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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