True North Underpinning

Basement Renovation
9 Canvarco Rd Toronto ON M4G
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Basement Renovation
True North Underpinning
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Reviews for True North Underpinning

Average customer rating:
10 10 (96 reviews)

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Melissa
Melissa
3 reviews Toronto, ON
10/10

basement underpinning

Would 100% recommend True North!! Daniel was amazing to work with. He is clearly an expert in his field and was available to answer any and all of our questions. He provided a very detailed scope of work, which included costs for potential unexpected items, so there were no surprises. The quality of work is impeccable! They added 2ft of ceiling height, replaced the steel beam, new post, waterproofing, sump, sewage ejector, in-floor heating, and new egress window opening. Josh, Edgar and the rest of the crew were so great that we actually missed them when they were done :)

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Company Response

Thanks for the amazing review Melissa !!! Im glad you enjoyed the reno experience and I hope the rest goes as smoothly. By the way, my boots got eaten again by someone elses dog at a recent estimate......... Haha. Enjoy the new basement.

Daniel

Private User
Private User
Private User reviews Toronto, ON
10/10

Basement Underpinning Project in Fall 2017

Daniel and his group were very knowledgeable, dependable and efficient contractors. Daniel spends the time to answer all your questions and prepare for the project. Daniel predicted 5 weeks for the project and finished a couple days ahead of schedule. His crew was on time to start in the mornings, predictable, considerate and hard working. True North may not be the lowest price but they are worth the piece of mind that your project will be done right and that they will do what they can for it to be a success. Our project involved underpinning, new drainage, new incoming water line, sump pit, interior membrane and weeping tile, insulation and in floor heating as well as structural post replacement. Based on our family experience, we would highly recommend True North Underpinning.

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Company Response

Thanks for the great and detailed review. Your project had a little bit of everything and we are glad to have been a part of it. Enjoy the new basement space.

Daniel

Bill from Toronto
Bill from Toronto
2 reviews Toronto, ON
10/10

Underpinning

Daniel and his team did a great job lowering our basement by about 2 feet and adding in-floor heating. The quality of the work was excellent. They did a great job of minimizing the disruption from the work and keeping the site neat and tidy.

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Company Response

Hi Bill,

Thank you for reviewing our work. The boys work hard to keep this as "normal" for our clients as we can. Thanks for pointing it out. It was a pleasure working with you and enjoy the new space.

Daniel

MPP in Toronto
MPP in Toronto
1 review Toronto, ON
10/10

Basement Underpinning

Daniel and the team did an amazing job with our underpinning project. They were diligent about keeping the property clean during the dig and were courteous and friendly. Project finished on time and on budge. Our house did settle a little post completion resulting in doors that don't quite close properly. This was somewhat expected. Overall, we're very happy with the results.

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Company Response

Thanks for the great review. We were not made aware of any settlement after the work was completed. Please call me to discuss.

Daniel

Kristi Elborne in Toronto
Kristi Elborne in Toronto
2 reviews Toronto, ON
10/10

Basement Underpin

Can't say enough about Daniel and team. They were super professional, on time, on budget and very respectful of our house, family and neighbours. When we had unexpected issues pop up with plumbing or HVAC, all of the options and pricing were well communicated and executed. Highly recommend!!!!

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Company Response

Hi Kristi,

Thanks for the great review. I hope you are enjoying all the new space for your family. All the best for 2018.

Daniel

10/10

Basement underpinning

My husband and I would recommend Daniel and his team in a heartbeat.

I was so stressed about living through an underpinning project, as I expected it to be a huge upheaval in our lives and fraught with unexpected costs, issues and delays. Nothing could have been further from the truth.

Daniel provided a very detailed estimate at the beginning of the project, listing not only the definite costs, but the *potential* costs that could arise, so there were literally no surprises.

But what shocked me the most is that the work did not interfere with our lives in the least. The team slipped in and out of the basement windows, so there was never any mess to clean up when we got home from work. It was incredible!

Daniel's team was also made up of some of the nicest guys you could meet. They were friendly to me, my husband and four year old son. They also worked harder than I thought possible! Arriving at 6:50am every morning to get organized in the backyard and then opening the basement window at 7am sharp each morning. We would leave for work shortly after, but our neighbours who work from home commented on how they literally never stopped all day. This hard work was obvious when they finished a few days AHEAD of schedule!

We were very, very pleased with True North Underpinning and would highly recommend them if you are embarking on an underpinning project.

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Company Response

Wow Amber !! Thanks for such a detailed review. I appreciate you mentioning how hard the boys work on the project, and it's good to hear everyone is on time in the morning. It was a pleasure to work on your project. Let us know how the finished basement looks.

Daniel

Jennifer Armstrong in Toronto
Jennifer Armstrong in Toronto
4 reviews Toronto, ON

First Review

10/10

New Concrete Pad and Waterproofing in Basement

We had a great experience with True North. Daniel was super responsive to any questions or concerns we had, both before and during the work. The crew went above and beyond (for instance, saving two doors during the demo and carrying them upstairs for me). We had one minor glitch during our job that Daniel dealt with immediately. Cannot think of anything bad to say at all, and our basement looks like a totally different place!!

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Company Response

Hi Jennifer,

Thank you for the great review. Hope to hear back from you soon about the new basement entrance. Enjoy the new basement.

Daniel

MH from Toronto
MH from Toronto
3 reviews Toronto, ON
10/10

Steel structural reinforcement

We hired True North to replace some insufficient beams and columns in our 100 year old house with new steel. True North was excellent on so many fronts- scheduling, super nice crew and easy and straightforward to deal with. Thanks for everything!

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Company Response

Hi Maya and Markus,

Thank you for the review and sending over the picture of the finished product. The main floor looks great!! Sorry again about the wire that got burnt by the welder, but I know we got it sorted. Enjoy the new, structurally sound, space.

Daniel

Kate from Old Toronto
Kate from Old Toronto
3 reviews Toronto, ON
10/10

Basement underpinning in East York

From start to finish, our experience with True North Underpinning was exceptional. The project was ahead of schedule and we were kept informed every step of the way. Our team included Josh, Leo, Steve, and Abdi -- they were a real pleasure to work with. The owner, Daniel, is fantastic to work with and takes a true interest in every project. Thank you to the team and we recommend True North to anyone considering underpinning in Toronto.

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Company Response

Thanks for the great review Kate. We truly appreciate your business and kind words. Enjoy the new basement with your family.

Daniel

EDS in Toronto
EDS in Toronto
5 reviews Toronto, ON
10/10

Basement Underpinning

We could not be happier with the job that Daniel and his crew did over the five weeks they spent here. From the day I called Daniel, he was nothing short of helpful and attentive. He worked with us throughout the entire project and was always available to meet with us before the project started to go over some details. The crew who worked on our basement was here every morning at 7 A.M. sharp and ready to go. They were all very respectful, mindful and polite. They worked in the basement, and we stayed upstairs. We never felt like they were in our way and they were always mindful when they needed to go in through the front door or come upstairs to let a city worker in. The job itself looks great! What a HUGE difference. Daniel and his crew stayed true to everything in the contract. We did not have to pay more than what was reflected on the invoice (for the exception of something we added willingly). Daniel also told us that the job would be complete within 5 weeks and that deadline was met. We honestly couldn't be happier with the work they did and the company we went with. Having spoken and received quotes from other companies, I would choose True North again if I had to do it all over again or for any future basement related projects. Thanks!

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Company Response

Thank you for the great review!!!
I'm happy to hear the boys keeping up the good work. Enjoy your new space and please send us some pictures when it's done.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about True North Underpinning

True North Underpinning is a company fully dedicated to lowering basements of Toronto homes. We have vast experience with all the varieties of houses in Toronto including heritage homes that are over 140 years old, townhouses, detached and semi-detached homes.

We can provide a higher quality service with our True North Underpinning crews who are trained underpinning specialists. You will be assigned a crew that is both professional and courteous. They will see your project through from beginning to end.

When it comes to underpinning your home don't leave it to amateurs or less experienced companies. A major renovation such as this should be done by professionals.
True North Underpinning is proud of our reputation of completing jobs on time and on budget, with the highest quality of workmanship and cleanliness.

Call us for a free site inspection followed by a detailed and itemized estimate. . We are fully licensed and insured including mandatory underpinning insurance.

Underpinning, Basement Lowering, Bench Footings, Internal Waterproofing, Structural Steel Beams and Posts, Basement Walk-outs, Crawl Spaces, Basement Plumbing, Weeping Tiles, and Sump pits

CATEGORIES
Basement Renovation
SERVICES
Underpinning, Basement Lowering, Bench Footings, Internal Waterproofing, Structural Steel Beams and Posts, Basement Walk-outs, Crawl Spaces, Basement Plumbing, Weeping Tiles, Sump pits and in-floor heating.
WEBSITE
http://www.truenorthunderpinning.ca
NUMBER OF EMPLOYEES
16
PAYMENT METHOD
Cheques
LICENSES
Yes
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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