Master Drain & Water Works

Vitaly and his crew are complete professionals. I highly recommend using Master Drain & Water Works. They made it very easy to work with them (by applying for city permits) and Vitaly clearly explained and assessed my home. The job was completed fast and efficient. Their quality of work is top notch. Thank you Vitaly I look forward to working with you again.

Vitaly and his team did a good job replacing my water supply pipe which developed an underground leak between water meter and city's mainline. Despite difficult weather (early bout of winter cold) and unforeseen problems (big rock underground) they completed the project quite fast and with good quality. I would not hesitate to recommend them to a friend.

Had a back up in my basement. Master Drain came by the same day I called. Identified the problem (correctly). Showed up and fixed everything at the agreed upon time and at the quoted price. No surprises. Very courteous, efficient, clean. Wouldn't hesitate to recommend Vitali to my friends.

I have used the services of Master Drain & Water Works twice now and I am very happy with the results. My home's main drain was partially plugged with tree roots. The options were explained and I learned a lot watching the monitor with drain camera, followed by the use of a drain snake auger to cut the roots. Vitaliy snaked the main drain, then used the camera again to check for thoroughness, then used a different sized cutting end to finalize the clean up of the main drain. Vitaliy was friendly, and careful to keep the area clean despite the waste water and odors. It was an unpleasant job because of the waste and smells. He was also very informative and practical. This is something I really appreciate. For the near future, he has prevented the backflow of waste water. I recommend Vitaliy and his company. 5 out of 5 stars.

We needed a backwater valve for insurance coverage. Vitali took the time to talk about the issues and to recommend how to address the issue. The workers were courteous and did a good job. Vitali calls you back right away and arrives when he says he will.

Water service from city line was replaced 1/2 to 3/4.

In house (under floor) drain system system was replaced, back flow valve was installed.

All job was done well.

Recommend.

Extremely pleased with Master Drain and Water Works and specifically Vitaliy. He took the time to explain the job to myself and my wife and provided us with more than one option. He was professional and knowledgeable. His pricing was very competitive and the work was done exactly as promised and in a timely fashion. Would highly recommend him to anyone. Thanks again Vitaliy!

I'm very unlucky in a sense that the malfunctioning sump pump and the sump pump "pit" with holes caused flood in my basement, which cost me a fortune to fix almost everything in the basement. But I'm lucky to find a contractor like Vitaliy. Very knowledgeable, honest, and professional. Also his price is more than reasonable. During the installation process, an unexpected problem was identified, which solved my puzzle why the basement got flooded. Instead of just dumping the new sump pump there, they fixed the problem and charged a very reasonable fee for the additional work. Very easy to work with and over a good person. Highly recommended.

we had a great experience they were on time and gave us no trouble at all. before they came here we had very low water pressure and if we were using the washing machine or using the shower we could not use the sink thanks to master Drain we are now able to do all 3 things at once and have amazing water pressure

My neighbour and I both had floods in our basements after the heavy rain in Toronto last Thursday. I phoned Vitaliy from "Master Drain & Water Works" since his company was recommended to me by another neighbour. Vitaliy came to assess the premises on the same day and was very knowledgeable, courteous, and professional. He explained our options, the procedure required, and gave me a reasonable quote. The work included removing the cement steps in front of the house, doing extensive excavation and replacing the sewage trap. On the following day, he and his crew arrived early and worked diligently for three days. Both my neighbour and I were impressed by how quickly and efficiently the work was carried out. The nature of the work required a lot of excavation and it was hard to believe that our two front yards would ever look the same after that. However, the premises were clean and immaculate afterwards. Vitaliy was always available to answer additional questions regarding the tree root intrusion that caused our problem, drains and plumbing in general, and I greatly appreciate his professional manner, knowledge and expertise. After the stress of dealing with the flood and all the damage that it caused, it was a relief to have this work done by "Master Drain & Water Works" in such stress-free manner. I plan to have an annual video camera inspection done regularly by this company and I highly recommend their services!