Master Drain & Water Works

Drain Services
80 Stephen Dr. Toronto ON M8Y 3M8
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Master Drain & Water Works
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98%

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Reviews by rating (past 12 months)

Reviews for Master Drain & Water Works

Average customer rating:
9.9 10 (279 reviews)

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Richard in Old Toronto
Richard in Old Toronto
1 review Toronto, ON
10/10

Sewage Backing up in Drainage- Snaking job

Discovered sewage backing up in the basement. Real nasty scene. Called Master Drain and talked to Vitaly. He told he can send someone over in 30 minutes and be done in 30 minutes, and gave me an exact quote. Walter came and snaked the pipe and is now drained. Very nice guy. Would definately recommend Vitaly's business for your drainage problems.

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Jessica in Toronto
Jessica in Toronto
1 review Toronto, ON
10/10

Outdoor sewer line repair due to tree roots

Vitaliy and his crew helped us on a holiday Monday for a much more reasonable price than Rotorooter. We have had several problems with flooding and we are confident they are repaired now. His crew was polite, timely, and efficient. We have every confidence in recommending his team. Thank you again!!!!!

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10/10

Excellent Job

Master Drain was prompt in responding to my issue; the owner communicated throughout the process, the work was completed promptly, the area was left extremely neat and clean.
The City of Toronto rebate program for back water valve installation was explained to me, and the owner efficiently looked after the application on my behalf.
It was truly a pleasure having such wonderful workers in my home.

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Ray in Mississauga
Ray in Mississauga
1 review Mississauga, ON
10/10

Install of back-water valve after sewre backup

After recent flooding of our neighbourhood due to city sewer backup, we decided to have a back-water valve installed. Contacted Vitaliy as a neighbour had used Master Drain & Water works and he provided quote/contract within a day. Dig and install work was done fast on one day and they returned early the next day to fill in after the city inspection which they arrange. Crew did a good job of keeping house clean with tarps etc. Paperwork for city rebate was provided.

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Lydia from Toronto
Lydia from Toronto
2 reviews Toronto, ON
10/10

Sump Pump

This is the third time that I have used the services of Master Drain & Water Works. After the torrential rain and serious storms that happened in Toronto this August, the basement apartment in my house was flooded and I called Vitaliy Dymchuk, the company owner, to consult him.

As in the past, when a tree root invaded old underground clay pipes and caused problems in my house, Vitaliy promptly responded to my call, came to inspect the premises and organized the work in a timely manner. He and his crew members are exceptionally professional, knowledgeable and efficient.

An old clay pipe running under the apartment was replaced, and weeping tiles and a sump pump were installed. The nature of the work required extensive digging and the removal of soil and other residue from inside the house. The apartment interior was carefully protected with plastic sheets and after the work was completed it was left in immaculate condition. A special thank you to Walter who did an amazing job. He arrived earlier than scheduled on both days, conducted this very hard work effectively and always honoured the time frame that was requested.

Thank you very much again to Vitaliy for always patiently answering my many questions and for providing such an exceptional service. This is an outstanding company that has consistently maintained a high level of professionalism and quality of work, along with honesty and integrity over the years, as evidenced in the review I wrote when I used their services in the past. I highly recommend the services of Master Drain & Water Works and Vitaliy Dymchuk. I would certainly never work with anyone else!

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
10/10

Back water valve and floor drain installation

We would highly recommend Master Drain. This was one of the best contractor experiences we've had. We had a back flow valve and floor drain installed in our basement. Vitaliy obtained the work permit, coordinated with the city for an inspection to obtain a rebate and ensured the work was done on schedule for the quoted price.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Backwater valve installation

I recently had my backwater valve installed by Master Drain & Water Works.

Vitaliy and his crew had done wonderful job on the installation. They were quick and professional. The price they offered is the most reasonable among all the contractors, without you constantly hustle back and forth with the plumbing sale agents. On top of that, they also provided the best customer services among contractors I ever had, as they would answer any questions you have with patient and courtesy.

I’ll definitely call them on any future plumbing services.

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Private User
Private User
Private User reviews Markham, ON
2/10

Toilet clog

The rating of 2 is for the fact that Vitaly was able to send someone the same night. However, when we first contacted him, and he asked for a description of the issue, which he immediately says he's sure a snaking job is what the toilet needs. The guy came and immediately did a snaking job, and thereafter assessed that there's nothing wrong with the pipes and that its the toilet, which is not good and needs replacing. Again, purely by just doing a snaking job. We called Vitaly next day as obviously our toilet was not fixed. Personally, I didnt want to just replace the toilet just like that as I felt we weren't even given a firm confirmation of what is the problem other than it must be our toilet cause it's not the pipe. Vitaly offered nothing else other than replacing our toilet and that he doesnt know what else to tell us. We called another co on homestars just to get a second opinion and one that would not charge us before assessing the issue and quoting us for the job required. They were the most professional and told us that you could tell what the issue is , ie its the toilet or pipe by water levels when flushing, and also do another job, albeit would cost $$, by turning the toilet upside down to look into area to see if there is something that was clogged there. At the end of day, we felt at least we were given some assessment of what the issue is, rather be told over the phone, and also got charged for a job that not did not fix the issue, but couldn't tell us exactly what the issue was. We are not sure how this company got such high ratings, other than the assumption that this job was too small for much care to be given about it.

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Company Response

First of all I would like to apologize for the inconvenience this has caused. We take pride in our work and our almost flawless reviews are a testament of this. We would greatly appreciate the opportunity to discus this further with you. Please call Vitaliy on 416 910 3599. Thank you and have a great day.

Manuel in Toronto
Manuel in Toronto
1 review Toronto, ON
10/10

Main drain and backwater valve

Thank you to Vitality and his crew from Master Drain.
We were having issues with are drains and after another company came and cleared and videoed the line we decided to replace everything for peace of mind.
Sourced out 3 quotes and after meeting Vitality and asking questions new he was the man for the job. His quote including permit was reasonable. His crew did what they did everything that was discussed and worked hard for a week to get are finished basement back asap.
I would not hesitate in recommending Master Drain to anyone looking to have similar work done.

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Dave in Thornhill
Dave in Thornhill
1 review Toronto, ON
10/10

Main line clogged

These guys are fast and efficient
This is the second time I have used them to unclog a main drain
The price was very fair and they were polite and courteous

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Master Drain & Water Works

DRAIN...WATER...PLUMBING...WATERPROOFING

***** SERVICES *****
- DRAIN EMERGENCY'S !!! ,
- BLOCKED DRAIN !!!
- PREVENT BASEMENT FLOODING !!!
- BACK WATER VALVE INSTALLATION
- DRAIN BACKUP PREVENTERS INSTALLATION
- DRAIN BACKFLOOW PREVENTERS
- DRAIN BACKFLOW VALVES
- LEAD WATER PIPE REPLACEMENT !!!
- LOW WATER PRESSURE?
- LEAD WATER PIPE REMOVAL !!!
- INCREASING WATER PRESSURE,
- DRAIN SNAKING / CLEANING,
- DRAIN ROOTER,
- DRAIN VIDEO CAMERA INSPECTION,
- EMERGENCY DRAIN/SEWER - UNCLOGGING/SNAKING ,
- DRAIN / SEWER - UNDERGROUND - “HOUSE INSPECTIONS”
- TREE ROOTS REMOVAL FROM DRAIN PIPE,
- PLUGGED DRAINS,
- EMERGENCY DRAIN SERVICE / REPAIR ,
- DIGGING DRAINS INSIDE BASEMENTS,
- EXCAVATING SEWER OUTSIDE,
- DRAIN PIPE REPAIRS ,
- NEW DRAIN PIPES INSTALLATION ,
- DRAIN / SEWER PREVENTIVE MAINTENANCE ,
- FLOOR DRAIN INSTALLATION,
- UNDERGROUND DRAIN/SEVER ACCESS POINT
- INSTALLATION For Drain Video Inspections,
- SUMP PUMPS & SUMP PUMP PITS INSTALLATION ,
- BATTERY BACKUP SUMP PUMPS SYSTEMS
- SEWAGE EJECTOR INSTALLATION ,
- BASEMENT WALLS WATER PROOFING ,
- DRAIN PIPE REPLACEMENT ,
- DRAIN/SEWER CLEANING ,
- FRENCH DRAIN INSTALLATION.

Address: 3 Six Point Rd, Unit 2, Etobicoke, ON, M8Z 2W7
tel: 416-910-3599
email: service@masterdrain.ca
web: masterdrain.ca

Lear more about Dran Services at our blog
http://masterdrain.ca/drain-blog/

Recent Articles:
What is a catch basin?
http://masterdrain.ca/what-is-a-catch-basin/
A catch basin is a variety of trap that prevents [...]

When your Cup Runneth Over: Part 2
http://masterdrain.ca/when-your-cup-runneth-over-part-2/
Most toilet problems are fixable with relatively little expense skill [...]

Shining a Light in the Dark: Pipe Inspection Cameras
http://masterdrain.ca/shining-a-light-in-the-dark-pipe-inspection-cameras/
Sewers and pipes eventually need cleaning or repair and inspection [...]

Drain Pipe Digging
http://masterdrain.ca/drain-pipe-digging/
A French drain is typically piped with rigid PVC plastic [...]

CATEGORIES
Drain Services, Plumbing, and Drainage Contractors
SERVICES
At Master Drain & Water Works we specialize in residential and commercial drain work, plumbing services and low water pressure problems, and repere drains problem caused by tree roots.
SPECIALITIES
DRAIN EMERGENCY'S !!!, *****LOW WATER PRESSURE PROBLEMS ???***** LEAD WATER PIPE REPLACEMENT Lead Water Pipe Removal Drain Snaking/Cleaning, Drain Video Camera Inspection, Drain/Sewer Underground Inspection, Tree roots removal from drain pipe, Plugged Drains, Emergency Drain Service/Repair, Digging Drain Inside Basement, Excavating Sewer Outside, Drain Pipe Repairs, New Drain Pipes Installation, Drain/Sewer Preventive Maintenance, Floor Drain Installation, Drain/Sewer Cleaning, Drain Pipe Replacement, French Drain Installation,
WEBSITE
http://masterdrain.ca/
YEAR ESTABLISHED
2002
NUMBER OF EMPLOYEES
6
PAYMENT METHOD
cheques,cash,credit cards cheques
LICENSES
Yes
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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